zum Inhalt wechseln
Outside in : the power of putting customers at the center of your business Titelvorschau
SchließenTitelvorschau
Prüfung…

Outside in : the power of putting customers at the center of your business

Verfasser/in: Harley Manning; Kerry Bodine; Forrester (Firm)
Verlag: Boston : Houghton Mifflin Harcourt, 2012.
Ausgabe/Format   Print book : EnglischAlle Ausgaben und Formate anzeigen
Datenbank:WorldCat
Zusammenfassung:
Describes how companies can truly understand the needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing.
Bewertung:

(noch nicht bewertet) 0 mit Rezensionen - Verfassen Sie als Erste eine Rezension.

Themen
Ähnliche Titel

 

Exemplar ausleihen

&AllPage.SpinnerRetrieving; Suche nach Bibliotheken, die diesen Titel besitzen ...

Details

Dokumenttyp: Buch
Alle Autoren: Harley Manning; Kerry Bodine; Forrester (Firm)
ISBN: 9780547913988 0547913982
OCLC-Nummer: 778424138
Anmerkungen: "New Harvest Books."
Beschreibung: x, 260 pages : illustrations ; 24 cm
Inhalt: I. The value of customer experience --
You need your customers more than they need you --
Customer experience means billions to business --
The customer experience ecosystem --
II. The six disciplines of customer experience --
From bumper sticker to business discipline --
Strategy --
Customer understanding --
Design --
Measurement --
Governance --
Culture --
III. How customer experience transforms companies --
The natural path to customer experience maturity --
The rise of the chief customer officer --
The customer experience race is on.
Verfasserangabe: Harley Manning, Kerry Bodine, Forrester Research.

Abstract:

Describes how companies can truly understand the needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing.

Rezensionen

Nutzer-Rezensionen
Suche nach GoodReads-Rezensionen
Suche nach DOGObooks-Rezensionen…

Tags

Tragen Sie als Erste Tags ein.

Ähnliche Titel

Anfrage bestätigen

Sie haben diesen Titel bereits angefordert. Wenn Sie trotzdem fortfahren möchten, klicken Sie auf OK.

Verlinkung


Primary Entity

<http://www.worldcat.org/oclc/778424138> # Outside in : the power of putting customers at the center of your business
    a schema:Book, schema:CreativeWork ;
    library:oclcnum "778424138" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/mau> ;
    library:placeOfPublication <http://dbpedia.org/resource/Boston> ; # Boston
    schema:about <http://dewey.info/class/658.812/e23/> ;
    schema:about <http://id.worldcat.org/fast/885533> ; # Customer relations
    schema:about <http://id.worldcat.org/fast/885545> ; # Customer services
    schema:bookFormat bgn:PrintBook ;
    schema:contributor <http://viaf.org/viaf/9610424> ; # Kerry Bodine
    schema:contributor <http://viaf.org/viaf/152795290> ; # Forrester (Firm)
    schema:creator <http://viaf.org/viaf/73619846> ; # Harley Manning
    schema:datePublished "2012" ;
    schema:description "I. The value of customer experience -- You need your customers more than they need you -- Customer experience means billions to business -- The customer experience ecosystem -- II. The six disciplines of customer experience -- From bumper sticker to business discipline -- Strategy -- Customer understanding -- Design -- Measurement -- Governance -- Culture -- III. How customer experience transforms companies -- The natural path to customer experience maturity -- The rise of the chief customer officer -- The customer experience race is on."@en ;
    schema:description "Describes how companies can truly understand the needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/1163580457> ;
    schema:inLanguage "en" ;
    schema:name "Outside in : the power of putting customers at the center of your business"@en ;
    schema:productID "778424138" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/778424138#PublicationEvent/boston_houghton_mifflin_harcourt_2012> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/1163580457#Agent/houghton_mifflin_harcourt> ; # Houghton Mifflin Harcourt
    schema:workExample <http://worldcat.org/isbn/9780547913988> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/778424138> ;
    .


Related Entities

<http://dbpedia.org/resource/Boston> # Boston
    a schema:Place ;
    schema:name "Boston" ;
    .

<http://experiment.worldcat.org/entity/work/data/1163580457#Agent/houghton_mifflin_harcourt> # Houghton Mifflin Harcourt
    a bgn:Agent ;
    schema:name "Houghton Mifflin Harcourt" ;
    .

<http://id.worldcat.org/fast/885533> # Customer relations
    a schema:Intangible ;
    schema:name "Customer relations"@en ;
    .

<http://id.worldcat.org/fast/885545> # Customer services
    a schema:Intangible ;
    schema:name "Customer services"@en ;
    .

<http://viaf.org/viaf/152795290> # Forrester (Firm)
    a schema:Organization ;
    schema:name "Forrester (Firm)" ;
    .

<http://viaf.org/viaf/73619846> # Harley Manning
    a schema:Person ;
    schema:familyName "Manning" ;
    schema:givenName "Harley" ;
    schema:name "Harley Manning" ;
    .

<http://viaf.org/viaf/9610424> # Kerry Bodine
    a schema:Person ;
    schema:familyName "Bodine" ;
    schema:givenName "Kerry" ;
    schema:name "Kerry Bodine" ;
    .

<http://worldcat.org/isbn/9780547913988>
    a schema:ProductModel ;
    schema:isbn "0547913982" ;
    schema:isbn "9780547913988" ;
    .

<http://www.worldcat.org/title/-/oclc/778424138>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/778424138> ; # Outside in : the power of putting customers at the center of your business
    schema:dateModified "2015-02-25" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Fenster schließen

Bitte in WorldCat einloggen 

Sie haben kein Konto? Sie können sehr einfach ein kostenloses Konto anlegen,.