컨텐츠로 이동
Outside in : the power of putting customers at the center of your business 해당 항목을 미리보기
닫기해당 항목을 미리보기
확인중입니다…

Outside in : the power of putting customers at the center of your business

저자: Harley Manning; Kerry Bodine; Forrester (Firm)
출판사: Boston : Houghton Mifflin Harcourt, 2012.
판/형식:   도서 : 영어모든 판과 형식 보기
데이터베이스:WorldCat
요약:
Describes how companies can truly understand the needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing.
평가:

(아무런 평가가 없습니다.) 0 리뷰와 함께 - 첫번째로 올려주세요.

주제
다음과 같습니다:

 

도서관에서 사본 찾기

&AllPage.SpinnerRetrieving; 해당항목을 보유하고 있는 도서관을 찾는 중

상세정보

문서 형식:
모든 저자 / 참여자: Harley Manning; Kerry Bodine; Forrester (Firm)
ISBN: 9780547913988 0547913982
OCLC 번호: 778424138
메모: "New Harvest Books."
설명: x, 260 pages : illustrations ; 24 cm
내용: I. The value of customer experience --
You need your customers more than they need you --
Customer experience means billions to business --
The customer experience ecosystem --
II. The six disciplines of customer experience --
From bumper sticker to business discipline --
Strategy --
Customer understanding --
Design --
Measurement --
Governance --
Culture --
III. How customer experience transforms companies --
The natural path to customer experience maturity --
The rise of the chief customer officer --
The customer experience race is on.
책임: Harley Manning, Kerry Bodine, Forrester Research.

초록:

Describes how companies can truly understand the needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing.

리뷰

사용자-기여 리뷰
GoodReads 리뷰 가져오는 중…
DOGObooks 리뷰를 가지고 오는 중…

태그

첫번째 되기

유사 항목

요청하신 것을 확인하기

이 항목을 이미 요청하셨을 수도 있습니다. 만약 이 요청을 계속해서 진행하시려면 Ok을 선택하세요.

링크된 데이터


<http://www.worldcat.org/oclc/778424138>
library:oclcnum"778424138"
library:placeOfPublication
library:placeOfPublication
owl:sameAs<info:oclcnum/778424138>
rdf:typeschema:Book
schema:about
schema:about
schema:about
schema:about
schema:about
schema:contributor
schema:contributor
schema:creator
schema:datePublished"2012"
schema:description"I. The value of customer experience -- You need your customers more than they need you -- Customer experience means billions to business -- The customer experience ecosystem -- II. The six disciplines of customer experience -- From bumper sticker to business discipline -- Strategy -- Customer understanding -- Design -- Measurement -- Governance -- Culture -- III. How customer experience transforms companies -- The natural path to customer experience maturity -- The rise of the chief customer officer -- The customer experience race is on."@en
schema:description"Describes how companies can truly understand the needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing."@en
schema:exampleOfWork<http://worldcat.org/entity/work/id/1163580457>
schema:inLanguage"en"
schema:name"Outside in : the power of putting customers at the center of your business"@en
schema:publisher
schema:url
schema:workExample

Content-negotiable representations

윈도우 닫기

WorldCat에 로그인 하십시오 

계정이 없으세요? 아주 간단한 절차를 통하여 무료 계정을 만드실 수 있습니다.