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The outsourcing revolution : why it makes sense and how to do it right

Author: Michael F Corbett
Publisher: Chicago : Dearborn Trade Pub., ©2004.
Edition/Format:   Print book : EnglishView all editions and formats
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Genre/Form: Case studies
Handbooks and manuals
Handbooks, manuals, etc
Guides, manuels, etc
Cas, Études de
Document Type: Book
All Authors / Contributors: Michael F Corbett
ISBN: 0793192145 9780793192144
OCLC Number: 55495069
Description: xviii, 244 pages : illustrations ; 24 cm
Contents: Outsourcing and the Global Economy --
A Brief History of Outsourcing --
Sell the Mailroom --
Uncovering the Core --
Capturing Outsourcing's Benefits --
Redefining Management --
Overcoming Outsourcing's Challenges --
From Outsourcing to Business Process Outsourcing --
Working from the Customer In --
Functional Process Outsourcing --
Breaking Down Barriers --
Transactions, Technology, and E-sourcing --
Scaling and Integrating Supply Chains --
Commercializing Hidden Value --
Case Study: Microsoft Courseware --
The Offshore Dimension --
Global Markets --
Global Sourcing --
Offshoring's Value Model --
Finding the Value --
Putting the Jobs Issue in Perspective --
Case Study: Thomas Cook --
A New Outsourcing Value Model --
Sourcing as Strategy --
Expanding the Value Model --
Zero-Based Sourcing --
Market-Driven Decision Making --
Outsourcing as a Management Discipline --
The Disciplines of Outsourcing --
Developing a Global Strategy --
Top-Down Approach --
Bottom-Up Approach --
Mapping Activities --
The Integration Advantage --
Optimizing Outsourcing Opportunities --
Riding Outsourcing's Waves --
Seeing Opportunities in Process Terms --
Prioritizing the Best --
Gauging and Overcoming Risk --
Outsourcing at the Customer Interface --
Case Study: British Petroleum --
Creating and Leading Successful Teams --
The Process of Outsourcing --
The Outsourcing Teams --
The Outsourcing Project Leader --
Case Study: Bell Canada --
Engaging the Marketplace --
More Like Hiring Than Buying --
Developing and Communicating Requirements --
Moving Beyond the RFP --
Creating the Scorecard --
Considering Providers --
Outsourcing Economics: Building the Business Case --
Capturing Current Costs --
From Budgeted Costs to Full Costs --
Forecasting Outsourcing's Benefits --
Making Intangibles Tangible --
Putting It into Practice --
Case Study: Sabre --
Pricing, Contracting, and Negotiating --
The Relationship Continuum --
The Modular Contract --
Negotiation Principles --
Managing Outsourcing's People Impacts --
Communications, Communications, Communications --
For Employees, It's Personal --
Creating Positive Employee Outcomes --
A Management Plan for Action --
Managing Public Perception of Outsourcing --
Creating and Managing the New --
Migrating to Outsourcing --
Interdependent Management --
Interdependent Planning --
The Outsourced Enterprise --
Outsourcing's Future History --
Employees as Craftsmen --
Executives as Integrators --
Enterprises as Reverse Prisms --
Outsourcing in Action --
Transforming Shared Services through Outsourcing: Aetna --
Using Information Technology Outsourcing for Business Transformation: Campbell Soup Company --
Using BPO to Redefine Real Estate Management: Computer Sciences Corporation --
Using Global Outsourcing to Redefine Applications Development: Circuit City Stores --
Using BPO to Redefine Human Resources Management: Bank of America --
Using Manufacturing Services Outsourcing (MSO) to Redefine By-product Management: Avery Dennison --
Using BPO to Redefine Check Processing: iPSL --
The Outsourcing Framework.
Responsibility: Michael F. Corbett.
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