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Papers from the 3rd World Conference on Productions and Operations Management (POM) Tokyo 2008

Author: Ben Clegg
Publisher: [England] : Emerald, [2010]
Series: International journal of quality & reliability management, v. 27, no. 2.
Edition/Format:   eBook : Document : Conference publication : EnglishView all editions and formats
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Genre/Form: Electronic books
Conference papers and proceedings
Congresses
Additional Physical Format: Print version:
Papers from the 3rd World Conference on Productions and Operations Management (POM) Tokyo 2008.
[England] : Emerald, [2010]
Material Type: Conference publication, Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ben Clegg
ISBN: 9781849509091 1849509093
OCLC Number: 649453098
Description: 1 online resource (pages 116-264) : illustrations.
Contents: ""Cover""; ""CONTENTS""; ""EDITORIAL ADVISORY BOARD""; ""Guest editorial""; ""The impact of pre-sale and post-sale factors on online purchasing satisfaction: a survey""; ""The evolution of lean Six Sigma""; ""An empirical framework for selecting quality management and improvement initiatives""; ""Understanding customer needs through quantitative analysis of Kano�s model""; ""The effect of quality management on the service quality and business success of logistics service providers""; ""Ranking of customer requirements using the fuzzy centroid-based method"" ""5S use in manufacturing plants: contextual factors and impact on operating performance""""Towards an inter-organisational perspective for managing quality in virtual organisations""; ""Repetitive testing of multiple products with limited capacity""
Series Title: International journal of quality & reliability management, v. 27, no. 2.
Responsibility: guest editor, Ben Clegg.

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