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Paying a premium : consumers and mobile premium services

Author: Eden Maher; Janet Lo; Public Interest Advocacy Centre (Canada)
Publisher: Ottawa, Ont. : Public Interest Advocacy Centre, 2011
Edition/Format:   eBook : Document : English
Summary:
Since 2004, mobile premium services (MPSs) have become an increasingly popular form of text messaging, providing new opportunities for entertainment, information, and interaction through consumers' handsets. Some of the most commonly used MPSs include jokes, horoscopes, chat, sports and weather updates, trivia games, and contests. Consumers purchase MPSs as either one-time services, such as texting a vote to  Read more...
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Details

Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Eden Maher; Janet Lo; Public Interest Advocacy Centre (Canada)
OCLC Number: 785802387
Notes: "Published June 2011; revised September 2011."
Description: 1 online resource (189 pages) : illustrations, digital file
Contents: 1. Introduction --
2. The mobile premium services industry --
3. Consumer complaints with mobile premium services --
4. Consumer focus groups --
5. Problems with mobile premium services --
6. Jurisdiction of the CRTC to regulate mobile premium services --
7. International comparison --
8. Conclusion & recommendations --
9. Appendix : Focus group summary --
10. Appendix B: Competition Bureau comments.
Responsibility: written by Eden Maher and Janet Lo.
More information:

Abstract:

Since 2004, mobile premium services (MPSs) have become an increasingly popular form of text messaging, providing new opportunities for entertainment, information, and interaction through consumers' handsets. Some of the most commonly used MPSs include jokes, horoscopes, chat, sports and weather updates, trivia games, and contests. Consumers purchase MPSs as either one-time services, such as texting a vote to television, or subscription services, such as daily jokes that are sent via text message to the consumers' handset until the consumer unsubscribes. MPS messages are charged a premium rate, usually on a per-message basis, in addition to standard text message costs, and are not included in any unlimited text messaging plan currently offered in Canada. The consumer will be billed for receiving premium text messages regardless of whether they open the messages or respond to the messages. The industry refers to mobile premium services as "common short codes."

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Linked Data


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   schema:description "1. Introduction -- 2. The mobile premium services industry -- 3. Consumer complaints with mobile premium services -- 4. Consumer focus groups -- 5. Problems with mobile premium services -- 6. Jurisdiction of the CRTC to regulate mobile premium services -- 7. International comparison -- 8. Conclusion & recommendations -- 9. Appendix : Focus group summary -- 10. Appendix B: Competition Bureau comments."@en ;
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