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People come first : user-centered academic library service

Author: Dale S Montanelli; Patricia Stenstrom
Publisher: Chicago : Association of College and Research Libraries, 1999.
Series: ACRL publications in librarianship, no. 53.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Dale S Montanelli; Patricia Stenstrom
ISBN: 0838979998 9780838979990
OCLC Number: 40354608
Description: viii, 194 pages ; 23 cm.
Contents: Avoiding the seven deadly sins, or, technology and the future of library service in academic libraries / Michael Gorman --
The gateway library : rethinking undergraduate services / Lizabeth A. Wilson --
Collection development in transition / Stephen E. Atkins and Patricia F. Stenstrom --
Cataloging : a case study of self-imposed obsolescence / Patricia F. Stenstrom --
Reference : putting users first / John C. Stalker --
Interlibrary services from both sides of the desk / Richard M. Dougherty and Juliet Williams --
Value-added access services / Lynn Wiley and John Harer --
Toward self-sufficient users : helping patrons learn to use information resources independently / Stephen J. Smith and Dale S. Montanelli --
Service-oriented personnel / Patricia A. McCandless --
It's only money : financial resources in the user-centered library / Dale S. Montanelli.
Series Title: ACRL publications in librarianship, no. 53.
Responsibility: edited by Dale S. Montanelli & Patricia F. Stenstrom.

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