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People skills : how to assert yourself, listen to others, and resolve conflicts

Author: Robert Bolton
Publisher: New York : Simon & Schuster, 1986.
Series: Touchstone book.
Edition/Format:   Print book : English : 1st Touchstone edView all editions and formats
Summary:
Explores listening, assertion, and conflict management skills needed for the development of effective interpersonal communications and more meaningful human relationships, with an examination of barriers to communication.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Robert Bolton
ISBN: 067162248X 9780671622480
OCLC Number: 13455796
Notes: "A Touchstone book."
Originally published: Englewood Cliffs, N.J. : Prentice-Hall, ©1979. (A Spectrum book).
Description: xv, 300 pages : illustrations ; 21 cm.
Contents: Part I. Introduction : Skills for bridging the interpersonal gap --
Barriers to communication --
Part II. Listening skills : Listening is more than merely hearing --
Four skills of reflective listening --
Why reflective responses work --
Reading body language --
Improving your reflecting skills --
Part III. Assertion skills : Three approaches to relationships --
Developing three-part assertion messages --
Handling the push-push back phenomenon --
Increasing your assertive options --
Part IV. Conflict management skills : Conflict prevention and control --
Handling the emotional components of conflict --
Collaborative problem solving : seeking an elegant solution --
Three essentials for effective communication --
Afterward: Four steps to improved communication.
Series Title: Touchstone book.
Responsibility: Robert Bolton.
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Abstract:

People Skillsis a communication-skills handbook that can help you eliminate all communication problems.  Read more...

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