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People skills

Author: Neil Thompson
Publisher: Basingstoke ; New York, N.Y. : Palgrave, 2002.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:
This new, thoroughly revised and expanded edition has four new chapters on : information management; 'beating the bully'; influencing skills and decision making.
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Details

Genre/Form: Problems and exercises
Problems, exercises, etc
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Neil Thompson
ISBN: 0333987462 9780333987469
OCLC Number: 48930816
Notes: Previous edition: Basingstoke : Macmillan, 1996.
Description: xix, 267 pages : illustrations ; 24 cm
Contents: List of figures --
Preface to the first ed. --
Preface to the 2nd ed. --
Acknowledgements --
Introduction --
PART I. Personal effectiveness --
1. Self-awareness --
2. Time management --
3. Stress management --
4. Information management --
5. Assertiveness --
6. Beating the bully --
7. Using supervision --
8. Continuous professional development --
PART II. Interaction skills --
9. Valuing diversity --
10. Verbal communication --
11. Non-verbal communication --
12. Written communication --
13. Interviewing --
14. Influencing skills --
15. Handling feelings --
16. Handling conflict --
PART III. Intervention skills --
17. Anti-discriminatory practice --
18. Being systematic --
19. Assessment --
20. Planning --
21. Decision-making --
22. Review and evaluation --
23. Ending --
24. Reflective practice --
Conclusion --
Further reading --
Guide for tutors and trainers --
References --
Index.
Responsibility: Neil Thompson ; consultant editor, Jo Campling.

Abstract:

This text continues to offer an introduction to the diverse and complex field of people skills, but in extended and updated form. New to this second edition are four completely new chapters, on  Read more...

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