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Performance indicators in social care for older people

Author: David Challis; Paul Clarkson; Raymond Warburton; University of Kent at Canterbury. Personal Social Services Research Unit.
Publisher: Aldershot : Ashgate, 2006.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
The authors provide an approach to effective local performance measurement in services for older people; an organizing framework within which organizations can arrange their performance appraisal for older people's services; and review the process of development of performance indicators and their utilization at an agency level.
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Document Type: Book
All Authors / Contributors: David Challis; Paul Clarkson; Raymond Warburton; University of Kent at Canterbury. Personal Social Services Research Unit.
ISBN: 9780754647447 0754647447
OCLC Number: 71239079
Notes: Published in association with PSSRU.
Description: xii, 350 pages ; 24 cm
Contents: The emergence of performance review --
Indicators : performance and regulation --
Performance indicators in social care --
The Cheshire study --
The performance indicator analytical framework --
Constructing and using indicators in practice --
Implementing performance measurement --
Conclusions.
Responsibility: David Challis, Paul Clarkson, Raymond Warburton.
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Abstract:

With growing focus upon performance review and monitoring, the awareness and use of performance indicators throughout a number of public services has increased. Set within a national context, this  Read more...

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'The book's advantage is its detailed look at PIs, and the ways in which one social services department sets out to determine which would be meaningful to its decision making...' Professional Social Read more...

 
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