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Performance indicators in social care for older people

Author: David Challis; Paul Clarkson; Raymond Warburton; University of Kent at Canterbury. Personal Social Services Research Unit.
Publisher: Aldershot : Ashgate, 2006.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
The authors provide an approach to effective local performance measurement in services for older people; an organizing framework within which organizations can arrange their performance appraisal for older people's services; and review the process of development of performance indicators and their utilization at an agency level.
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Document Type: Book
All Authors / Contributors: David Challis; Paul Clarkson; Raymond Warburton; University of Kent at Canterbury. Personal Social Services Research Unit.
ISBN: 9780754647447 0754647447
OCLC Number: 71239079
Notes: Published in association with PSSRU.
Description: xii, 350 p. ; 24 cm.
Contents: The emergence of performance review --
Indicators : performance and regulation --
Performance indicators in social care --
The Cheshire study --
The performance indicator analytical framework --
Constructing and using indicators in practice --
Implementing performance measurement --
Conclusions.
Responsibility: David Challis, Paul Clarkson, Raymond Warburton.

Abstract:

With growing focus upon performance review and monitoring, the awareness and use of performance indicators throughout a number of public services has increased. Set within a national context, this  Read more...

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