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|All Authors / Contributors:||
David Challis; Paul Clarkson; Raymond Warburton; University of Kent at Canterbury. Personal Social Services Research Unit.
|Notes:||Published in association with PSSRU.|
|Description:||xii, 350 pages ; 24 cm|
|Contents:||The emergence of performance review --
Indicators : performance and regulation --
Performance indicators in social care --
The Cheshire study --
The performance indicator analytical framework --
Constructing and using indicators in practice --
Implementing performance measurement --
|Responsibility:||David Challis, Paul Clarkson, Raymond Warburton.|
'The book's advantage is its detailed look at PIs, and the ways in which one social services department sets out to determine which would be meaningful to its decision making...' Professional Social