| 内容： |
The scope of performance measurement --
What types of performance information should be tracked? --
What are the first steps? --
What are the program's mission and objectives? Who are its customers? --
What outcomes should be tracked? --
What outcome indicators should be tracked? --
What methods of data gathering should be used? --
Making outcome information useful : providing indicator breakouts --
Making outcome information useful : comparing findings to benchmarks --
Analysis of performance information --
Reporting performance information --
Major uses of performance information and incentives for using it --
Results-based budgeting --
Quality control: assessing the accuracy and usefulness of performance measurement systems / by Joseph S. Wholey --
Other performance measurement issues --
Wrap-up of key performance measurement elements. |
引证/输出
预览资料
图书 : 英语 : 2nd ed查看所有的版本和格式