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Performance review and quality in social care

Author: Anne Connor; Stewart Black
Publisher: London ; Bristol, Pa. : Jessica Kingsley Publishers, 1994.
Series: Research highlights in social work, 20.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Performance review has become a major topic in social work. As an all-embracing term, it encompasses broad concepts such as 'quality' and 'accountability' and the specific techniques for measuring and managing performance. This volume is divided into four parts to survey the subject in different areas and to examine its implications from the perspectives of the voluntary sector, management, professional practice,  Read more...
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Additional Physical Format: Online version:
Performance review and quality in social care.
London ; Bristol, Pa. : Jessica Kingsley Publishers, 1994
(OCoLC)624458662
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Anne Connor; Stewart Black
ISBN: 1853020176 9781853020179
OCLC Number: 30770899
Description: 262 pages : illustrations ; 22 cm.
Contents: 1. Introduction / Anne Connor and Stewart Black --
2. Performance Review and the Managerial Revolution / Mary Henkel --
3. Performance Review Through Inspection and Monitoring by Central Government / Stephen Mitchell and Frank Tolan --
4. Staff Appraisal and Clinical Audit in the National Health Service / Susan Willoughby --
5. Personal Supervision in Social Work / Malcolm Payne --
6. User Perspectives on Community Care Assessment / Sue Brace --
7. Involving Carers in Planning and Review / Marian Barnes and Gerald Wistow --
8. Service Evaluation by People with Learning Difficulties / Andrea Whittaker --
9. User Evaluation in the National Health Service / Bridie Fitzpatrick and Rex Taylor --
10. Quality Assurance in Social Work / Tom Leckie --
11. Performance Review and Quality in General Practice / Donald Irvine --
12. Putting Complaints Procedures into Effect / Brian McClay --
13. Performance Review and the Voluntary Sector / Anne Connor --
14. Performance and Quality in Public Services / Anna Coote. 15. Reflections on the Politics of Quality / Ann James --
16. What Does The Citizen's Charter Mean? / Stewart Black --
17. Getting and Using User Views for Performance Review / Anne Connor and Stewart Black --
18. Conclusions / Anne Connor and Stewart Black.
Series Title: Research highlights in social work, 20.
Responsibility: editors, Anne Connor and Stewart Black.

Abstract:

Increasingly a focus in social work, performance review is explored from a number of different perspectives - the voluntary sector, professional practice, management and the client. The book also  Read more...

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