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The Periodic service review : a total quality assurance system for human services and education

Author: Gary W LaVigna
Publisher: Baltimore : P.H. Brookes Pub. Co., ©1994.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This practical book presents the research-validated Periodic Service Review (PSR) to improve staff training and supervision and to translate principles of effective management into concrete practices  Read more...

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Additional Physical Format: Online version:
Periodic service review.
Baltimore : P.H. Brookes Pub. Co., ©1994
(OCoLC)624323113
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Gary W LaVigna
ISBN: 1557661421 9781557661425
OCLC Number: 29225051
Description: xix, 234 pages : illustrations ; 26 cm
Contents: Ch. 1. Background --
Ch. 2. Performance Standards --
Ch. 3. Performance Monitoring --
Ch. 4. Feedback Loop --
Ch. 5. Staff Training --
Ch. 6. Getting Started --
Ch. 7. Conclusion --
Appendix A Periodic Service Review and Operational Definitions for Behavior Services Group Homes --
Appendix B Periodic Service Review and Operational Definitions for Classroom Use --
Appendix C Periodic Service Review and Operational Definitions for Supported Employment --
Appendix D Periodic Service Review and Operational Definitions for Supported Living --
Appendix E Social/Community Integration and Participation (SCIP): Community Integration Protocol --
Appendix F Behavior Assessment Report and Support Plan: Evaluation Instrument and Writing Guide --
Appendix G Fidelity Checklist and Sample Instructional Modules --
Appendix H Individual Performance Standards and Operational Definitions for Behavior Specialists --
Appendix I Periodic Service Review and Individual Performance Standards for a Behavior Services Unit. Appendix J Competency-Based Training: Outline of Competencies and Criteria --
Appendix K Active Listening Protocol --
Appendix L Periodic Service Review for Supported Employment Management Team.
Responsibility: by Gary W. LaVigna [and others].
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"A goldmine of positive methods that can be used in a range of agencies to enhance the quality of service provided to clients and at the same time enhance staff satisfaction."

 
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