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Planning for student services : best practices for the 21st century

Author: Martha Beede; Darlene Burnett; Society for College and University Planning (Ann Arbor, Mich.)
Publisher: Ann Arbor, Mich. : Society for College and University Planning, 1999.
Edition/Format:   Book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Martha Beede; Darlene Burnett; Society for College and University Planning (Ann Arbor, Mich.)
ISBN: 0960160892 9780960160891
OCLC Number: 42841239
Notes: "Sponsored by IBM."
Description: vii, 150 pages : illustrations ; 28 cm
Contents: pt. 1. Creating a student-centered environment. Introduction. The compelling case for change / Martha Beede, Darlene Burnett --
Student service trends and best practices / Martha Beede --
Trends in support services for distance learners / Barbara Krauth --
pt. 2. Redesign as the change agent. The reengineering of enrollment services : four departments become one [Seton Hall University] / Regina Kleinman --
Reengineering student administrative services [Babson College] / Madge Lewis --
Project Delta : planning a new student services model [Boston College] / Frank B. Campanella, Rita R. Owens --
The evolution of enrollment services [Carnegie Mellon University] / Linda M. Anderson, William F. Elliott --
Transforming with a learner-based redesign [Southern Alberta Institute of Technology] / Karen Hayward, Keith A. Pedersen, Floyd Visser --
Reengineering admission services [Oregon State University] / Robert Bontrager --
pt. 3. Technology as the change agent. From in-line to online : transforming student services [Northern Territory University (Australia) and University of Minnesota, Twin Cities] / Darlene Burnett, Christian Pantel --
Student services : a broad view [University of Delaware] / David E. Hollowell --
Project 2000 : a web-based student planning system [Brigham Young University] / Gary L. Kramer, Erlend D. Peterson --
Virtual access to student information [Indiana University] / Mark McConahay --
Enhancing transfer student services through the Web [Ball State University] / Michael E. McCauley --
Student development model as the core to student success [Johnson County Community College] / Buddy Ramos, Dick Vallandingham --
Student services x 13 : a consortial approach [Colorado Electronic Community College] / Vicky Seehusen --
pt. 4. Planning for success : key considerations for successful transformation. Customer-based transformation / Stephen W. Klenk --
Change management / Earl H. Potter III.
Responsibility: edited by Martha Beede and Darlene Burnett.
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