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Policy in action : the challenge of service delivery

Author: John Wanna; John Butcher; Benoit Freyens
Publisher: Sydney, NSW : UNSW Press, ©2010.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Modern governments have undergone significant change over the past 30 years. Such change has impacted on the way governments structure their organisations, deliver services and relate to their citizenry. But how has public policy formulation changed and affected the design and delivery of government programs and services in Australia? Policy in Action is the first book to address this question, offering descriptive  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Wanna, John.
Policy in action.
Sydney, NSW : UNSW Press, 2010
(OCoLC)415894907
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: John Wanna; John Butcher; Benoit Freyens
ISBN: 9781742232065 174223206X 1921410728 9781921410727
OCLC Number: 635292069
Description: 1 online resource (xii, 321 pages)
Contents: Introduction: Policy in action --
the challenge of service delivery and implementation --
The transformation of the service delivery state --
The politics of service delivery --
Understanding the economics of service delivery --
Choices in delivery --
Purchasing services --
Who is being served? --
Program design and planning --
Program implementation and management --
Performance management --
Public sector governance and networked delivery --
The future of policy and service delivery.
Responsibility: John Wanna, John Butcher, Benoît Freyens.

Abstract:

Explores how public policy formulation changed and affected the design and delivery of government programs and services. This book presents descriptive accounts of how public services programs are  Read more...

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