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Positively outrageous service : how to delight and astound your customers and win them for life

Author: T Scott Gross; Andrew Szabo, (Businessman); Michael Hoffman, (Professional speaker)
Publisher: New York : Allworth Press, [2016] ©2016
Edition/Format:   Print book : English : Third editionView all editions and formats
Summary:
Want customers to return time and again? Looking to carve a niche in the market? With T. Scott Gross' Positively Outrageous Service , business owners will learn to do the unexpected unexpectedly and give customers more than they ever thought possible. Learn how to identify what customers really want, entertain with compelling showmanship, energize and get the most from the staff, and create lasting customer loyalty.
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Document Type: Book
All Authors / Contributors: T Scott Gross; Andrew Szabo, (Businessman); Michael Hoffman, (Professional speaker)
ISBN: 1510708170 9781510708174
OCLC Number: 922911022
Notes: Includes index.
Description: xi, 214 pages ; 23 cm
Contents: In the beginning --
More POS stories --
Sam Walton's killing me! Or why POS is the competative advantage --
Service is an affair of the heart --
Trends --
The history of POS --
Inviting the customer to play --
Competence, confidence, comfort --
The secret to standing out --
See it! --
Name it! --
Staff it!: you cannot win on a losing team --
Market it like there's no tomorrow! --
POS marketing --
The manager's toolbox.
Responsibility: T. Scott Gross with Andrew Szabo and Michael Hoffman.

Abstract:

Want customers to return time and again? Looking to carve a niche in the market? With T. Scott Gross' Positively Outrageous Service , business owners will learn to do the unexpected unexpectedly and give customers more than they ever thought possible. Learn how to identify what customers really want, entertain with compelling showmanship, energize and get the most from the staff, and create lasting customer loyalty.

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