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Positively outrageous service : how to delight and astound your customers and win them for life

Author: T Scott Gross; Andrew Szabo; Michael Hoffman
Publisher: New York : Allworth Press, [2016] ©2016
Edition/Format:   Print book : English : Third editionView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: T Scott Gross; Andrew Szabo; Michael Hoffman
ISBN: 9781510708174 1510708170
OCLC Number: 922911022
Notes: Includes index.
Description: xi, 214 pages ; 23 cm
Contents: In the beginning --
More POS stories --
Sam Walton's killing me! Or why POS is the competative advantage --
Service is an affair of the heart --
Trends --
A positively outrageous solution --
The history of POS --
Inviting the customer to play --
Competence, confidence, comfort --
The first step to POS: microbranding --
The secret to standing out --
See it! --
Name it! --
Staff it!: you cannot win with a losing team --
Market it like there's no tomorrow! --
POS marketing --
The manager's toolbox.
Responsibility: T. Scott Gross with Andrew Szabo and Michael Hoffman.

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