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Positively outrageous service

Author: T Scott Gross
Publisher: New York : Warner Books, ©1991
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify  Read more...

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Document Type: Book
All Authors / Contributors: T Scott Gross
ISBN: 0446394688 9780446394680
OCLC Number: 29429683
Notes: "The ultimate antidote for today's tough times: how to surprise and astound your customers and win them for life"--Cover.
Originally published: New York : MasterMedia Ltd., 1991.
Description: xi, 236 pages : illustrations ; 23 cm
Responsibility: T. Scott Gross.

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Linked Data


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