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Pour satisfaire nos clients : 12 leçons sur la qualité des services

Author: Didier Noyé; Pierre Kroll
Publisher: Paris : INSEP Ed., 1998.
Series: '">"Pratiques en question."
Edition/Format:   Print book : French : 3e édView all editions and formats
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Genre/Form: manuel
Document Type: Book
All Authors / Contributors: Didier Noyé; Pierre Kroll
ISBN: 2901323774 9782901323778
OCLC Number: 39331533
Description: 175 p. : ill. ; 25 cm.
Series Title: "Pratiques en question."
Responsibility: Didier Noyé ; ill. de Pierre Kroll.
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Primary Entity

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   schema:about <http://dewey.info/class/658.81/> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/service_apres_vente_france> ; # Service après-vente--France
   schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/relations_avec_la_clientele_france> ; # Relations avec la clientèle--France
   schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/client_satisfaction> ; # client--satisfaction
   schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/service_a_la_clientele_france> ; # Service à la clientèle--France
   schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/service_a_la_clientele_qualite_controle> ; # Service à la clientèle--Qualité--Contrôle
   schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/relations_avec_la_clientele_france_guides_manuels_etc> ; # Relations avec la clientèle--France--Guides, manuels, etc
   schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/service_a_la_clientele> ; # service à la clientèle
   schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/qualite_de_service> ; # Qualité de service
   schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/consommateurs_satisfaction> ; # Consommateurs--Satisfaction
   schema:bookEdition "3e éd." ;
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   schema:contributor <http://viaf.org/viaf/224421520> ; # Pierre Kroll
   schema:creator <http://viaf.org/viaf/68933617> ; # Didier Noyé
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