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Pour satisfaire nos clients : 12 leçons sur la qualité des services

Author: Didier Noyé; Pierre Kroll
Publisher: Paris : INSEP Ed., 1998.
Series: '">"Pratiques en question."
Edition/Format:   Print book : French : 3e édView all editions and formats
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Genre/Form: [manuel]
manuel
Document Type: Book
All Authors / Contributors: Didier Noyé; Pierre Kroll
ISBN: 2901323774 9782901323778
OCLC Number: 39331533
Description: 175 p. : ill. ; 25 cm.
Series Title: "Pratiques en question."
Responsibility: Didier Noyé ; ill. de Pierre Kroll.
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Primary Entity

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    library:oclcnum "39331533" ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/796629016#Place/paris> ; # Paris
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/fr> ;
    schema:about <http://dewey.info/class/658.81/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/service_apres_vente_france> ; # Service après-vente--France
    schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/relations_avec_la_clientele_france> ; # Relations avec la clientèle--France
    schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/client_satisfaction> ; # client--satisfaction
    schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/service_a_la_clientele_france> ; # Service à la clientèle--France
    schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/service_a_la_clientele_qualite_controle> ; # Service à la clientèle--Qualité--Contrôle
    schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/relations_avec_la_clientele_france_guides_manuels_etc> ; # Relations avec la clientèle--France--Guides, manuels, etc
    schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/satisfaction> ; # satisfaction
    schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/service_a_la_clientele> ; # service à la clientèle
    schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/qualite_de_service> ; # Qualité de service
    schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/client> ; # client
    schema:about <http://experiment.worldcat.org/entity/work/data/796629016#Topic/consommateurs_satisfaction> ; # Consommateurs--Satisfaction
    schema:bookEdition "3e éd." ;
    schema:bookFormat bgn:PrintBook ;
    schema:contributor <http://viaf.org/viaf/224421520> ; # Pierre Kroll
    schema:creator <http://viaf.org/viaf/68933617> ; # Didier Noyé
    schema:datePublished "1998" ;
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    schema:name "Pour satisfaire nos clients : 12 leçons sur la qualité des services"@fr ;
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<http://experiment.worldcat.org/entity/work/data/796629016#Topic/consommateurs_satisfaction> # Consommateurs--Satisfaction
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<http://experiment.worldcat.org/entity/work/data/796629016#Topic/qualite_de_service> # Qualité de service
    a schema:Intangible ;
    schema:name "Qualité de service"@fr ;
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<http://experiment.worldcat.org/entity/work/data/796629016#Topic/relations_avec_la_clientele_france> # Relations avec la clientèle--France
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    schema:name "Relations avec la clientèle--France"@fr ;
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<http://experiment.worldcat.org/entity/work/data/796629016#Topic/relations_avec_la_clientele_france_guides_manuels_etc> # Relations avec la clientèle--France--Guides, manuels, etc
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    .

<http://experiment.worldcat.org/entity/work/data/796629016#Topic/service_a_la_clientele> # service à la clientèle
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<http://experiment.worldcat.org/entity/work/data/796629016#Topic/service_a_la_clientele_france> # Service à la clientèle--France
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<http://experiment.worldcat.org/entity/work/data/796629016#Topic/service_a_la_clientele_qualite_controle> # Service à la clientèle--Qualité--Contrôle
    a schema:Intangible ;
    schema:name "Service à la clientèle--Qualité--Contrôle"@fr ;
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<http://experiment.worldcat.org/entity/work/data/796629016#Topic/service_apres_vente_france> # Service après-vente--France
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<http://viaf.org/viaf/224421520> # Pierre Kroll
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    schema:givenName "Pierre" ;
    schema:name "Pierre Kroll" ;
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<http://viaf.org/viaf/68933617> # Didier Noyé
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