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The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability

Author: Susan Page
Publisher: New York : AMACOM, American Management Association, [2016]
Edition/Format:   Print book : English : Second editionView all editions and formats
Summary:

Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs by utilizing business process improvement. This how-to guide presents a  Read more...

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Document Type: Book
All Authors / Contributors: Susan Page
ISBN: 9780814436615 0814436617
OCLC Number: 905970087
Notes: Earlier edition: 2010.
Description: xiv, 370 pages : illustrations ; 24 cm
Contents: Machine generated contents note: Can You Do It? --
The Journey --
The Ten Simple Steps to Business Process Improvement --
Step 1 Develop the Process Inventory --
Step 2 Establish the Foundation --
Step 3 Draw the Process Map --
Step 4 Estimate Time and Cost --
Step 5 Verify the Process Map --
Step 6 Apply Improvement Techniques --
Step 7 Create Internal Controls, Tools, and Metrics --
Step 8 Test and Rework --
Step 9 Implement the Change --
Step 10 Drive Continuous Improvement --
The Executive Summary --
Business Process Management --
Case Study 1: Training and Development --
Case Study 2: Recruitment Process in Hong Kong --
Chapter Summary --
The Process Inventory --
Process Prioritization --
Developing Criteria --
Determining Scale --
Applying Weighting --
Chapter Summary: Step 1 --
Time Estimate --
Build the Business Process Inventory --
Sponsor Meeting --
Establish Categories, Criteria, Scale, Weighting --
Complete the Process Prioritization Table --
A Second Sponsor Meeting --
What You Have Achieved --
Knowledge Check --
The Eight Sections of the Scope Definition Document --
Section 1 Process Name --
Section 2 Process Owner --
Section 3 Description --
Section 4 Scope --
Section 5 Process Responsibilities --
Section 6 Client and Client Needs --
Section 7 Key Stakeholders and Interests --
Section 8 Measurements of Success --
Chapter Summary: Step 2 --
Time Estimate --
First Project Team Meeting --
Sponsor Meeting --
What You Have Achieved --
Knowledge Check --
Process Map Overview --
Drawing the Process Map --
Box 1 --
Box 2 --
Box 3 --
Boxes 4-8 --
The Cross-Functional Process Map --
Continuing the Work from Meeting to Meeting --
Documenting the Process --
Process Mapping Tools --
Microsoft Visio --
SmartDraw --
Chapter Summary: Step 3 --
Time Estimate --
Second Project Team Meeting --
Postmeeting Work --
Follow-on Project Team Meetings --
What You Have Achieved --
Knowledge Check --
Business Process Timing --
Process Time --
Cycle Time --
Process Cost --
People Costs --
Tool Costs --
Overhead Costs --
Putting It All Together --
Alternative Cuts of the Data --
Analyzing the Cost Estimate Columns --
Verify the Process Map --
Process Workers --
Stakeholders --
Sponsor --
Chapter Summary: Steps 4-5 --
Time Estimate --
Project Team Meeting --
Postmeeting Work --
Sponsor Meeting --
Verify the Process Map --
Postvalidation Work --
What You Have Achieved --
Knowledge Check --
Eliminate Bureaucracy --
Value Added --
Eliminate Duplication --
Simplification --
Reduce Cycle Time --
Automation --
Impact Analysis --
Chapter Summary: Step 6 --
Time Estimate --
Project Team Meeting --
Postmeeting Work --
What You Have Achieved --
Knowledge Check --
Internal Controls --
Tools --
Job Aids --
Custom Email Forms --
Excel Tools --
Metrics --
Chapter Summary: Step 7 --
Time Estimate --
Project Team Meeting --
Postmeeting Work --
Project Team Meeting --
What You Have Achieved --
Knowledge Check --
The Five Steps in Testing the Business Process --
Step 1 Create the Test Plan --
Step 2 Develop Test Sets --
Step 3 Implement the Test Plan --
Step 4 Summarize Feedback and Rework --
Step 5 Retest --
Chapter Summary: Step 8 --
Time Estimate --
Create the Test Plan --
Create Test Sets, Gain Resource Approval, Develop Feedback Tool --
Implement the Test Plan and Rework --
What You Have Achieved --
Knowledge Check --
The Implementation Plan --
Overview of the Three Phases of the Implementation Plan --
The Design Phase --
The Development Phase --
The Implementation Phase --
The Four Tracks in the Implementation Phase --
Change Management Track --
Testing Track --
Communications Track (Communication Plan) --
Training Track (Training Plan) --
Chapter Summary: Step 9 --
Time Estimate --
Develop the Implementation Plan --
Refine the Impact Analysis --
Develop the Communication Plan --
Develop the Training Plan --
Gain Sponsor Buy-In --
What You Have Achieved --
Knowledge Check --
The Continuous Improvement Cycle --
Evaluate --
Test --
Assess --
Execute --
Continuous Improvement Plan --
Chapter Summary: Step 10 --
Time Estimate --
Develop the Continuous Improvement Plan and Schedule --
Gain Sponsor Buy-in --
Test, Assess, Execute --
What You Have Achieved --
Knowledge Check --
The Six Sections of the Executive Summary --
Section 1 Project Focus --
Section 2 Goals --
Section 3 Summary --
Section 4 Key Findings --
Section 5 Deliverables --
Section 6 Appendix --
Chapter Summary --
Time Estimate --
Create Analytical Tables --
Write the Executive Summary --
What You Have Achieved --
Business Process Management --
Business Process Modeling (BPM) --
Business Process Model and Notation (BPMN) --
Gateways --
Pools --
Swim Lanes --
Events --
Activity --
Loops --
Flow Lines --
Software Products --
IBM Blueworks Live --
iGrafx Flowcharter --
Promapp --
Other Process Improvement Techniques --
TQM (Total Quality Management), Continuous Improvement, and Kaizen --
Hoshin Kanri --
Reengineering --
Six Sigma --
Lean --
Lean Six Sigma --
Chapter Summary --
What You Have Achieved --
Background --
Step 1 Develop the Process Inventory --
Step 2 Establish the Foundation --
Step 3 Draw the Process Map --
Step 4 Estimate Time and Cost --
pt. 1 List Process Activities and Process Time --
pt. 2 Identify Annual Volume --
pt. 3 Determine the FTE Formula --
pt. 4 Determine Employee Costs --
Step 5 Verify the Process Map --
Step 6 Apply Improvement Techniques --
Benchmarking --
A New Approach --
Step 7 Create Internal Controls, Tools, and Metrics --
Internal Controls --
Tools --
Metrics --
Step 8 Test and Rework --
Step 9 Implement Change --
Communication Track --
Training Track --
Change Management Track --
Step 10 Drive Continuous Improvement --
Chapter Summary --
What You Have Achieved --
Background --
Step 2 Establish the Foundation --
Step 3 Draw the Process Map --
Step 4 Estimate Time and Cost --
1. List Process Activities and Process Time --
2. Identify Volume --
3. Determine FTE Formula --
4. Determine Employee Costs --
Step 5 Verify the Process Map --
Step 6 Apply Improvement Techniques --
Step 7 Create Internal Controls, Tools, and Metrics --
Step 8 Test and Rework --
Step 9 Implement Change --
Step 10 Drive Continuous Improvement --
Chapter Summary --
What You Have Achieved.
Responsibility: Susan Page.

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