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|Description:||288 pages : ilus. ; 24 cm|
|Contents:||Part 1 Introduction: the style of the book; general terminology; the structure of the book. Part 2 Systems concepts: system types; basic systems ideas; system characteristics; exploring human activity systems. Part 3 The use of soft systems analysis: systems analysis - the hard/soft division; the advantages of soft systems analysis. Part 4 Introduction to the SSM: the soft systems methodology - an overview; outputs and rules; summary of the SSM. Part 5 Expressing an unstructured situation: exploring and expressing the situation; drawing rich pictures. Part 6 Modelling human activity systems: root definitions; the pub as a system. Part 7 Exploring the real situation: the what/how distinction; making the comparison; summary. Part 8 Agreeing and implementing changes: feasible/desirable changes; action to improve; the analyst/client relationship. Part 9 Practical applications: general applications; management services applications; computer investigations. Part 10 SSM for organisational analysis: the client organisation; application of the SSM - phase 1; application of the SSM - phase II. Part 11 A method for information systems enquiry: the research project; stage 1 - exploring the situation; using the database; data validation; using the information. Part 12 Investigating new requirements: overview of approach; the system models; use of the models; summary. Part 13 Procedure audit: the rationale of procedure audit; the practice of procedure audit; procedure audit - an example application. Part 14 Bridging the pragmademic gap: summary of FAOR activities; the follow-up review; development of a user requirement; conclusions for the systems approach. Part 15 Application guidelines: applying the SSM; informal applications; final comments.|