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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System

Author: Joseph A Michelli; UCLA Health System.
Publisher: New York : McGraw-Hill, ©2011.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
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Document Type: Book
All Authors / Contributors: Joseph A Michelli; UCLA Health System.
ISBN: 9780071773546 0071773541 9780071773904 0071773908 9780071780452 0071780459
OCLC Number: 699759095
Notes: "Prepared with the assistance of UCLA Health System"--Title page verso.
Description: xiii, 304 pages ; 24 cm
Contents: UCLA Health System experience --
Care takes vision, clarity and consistency --
Never enough care --
Setting the foundation --
Safety : science, selection and challenge --
Delivering exceptional outcomes here and now --
Quality for less and for all --
High-Value innovation --
Transformative evolution --
Service Excellence --
Sustainable success through service without bounds --
Your follow-up care plan.
Responsibility: Joseph A. Michelli.

Abstract:

The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get  Read more...

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