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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System

Autor: Joseph A Michelli; UCLA Health System.
Editorial: New York : McGraw-Hill, ©2011.
Edición/Formato:   Libro : Inglés (eng)Ver todas las ediciones y todos los formatos
Base de datos:WorldCat
Resumen:
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
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Detalles

Tipo de documento: Libro/Texto
Todos autores / colaboradores: Joseph A Michelli; UCLA Health System.
ISBN: 9780071773546 0071773541 9780071773904 0071773908
Número OCLC: 699759095
Notas: "Prepared with the assistance of UCLA Health System"--T.p. verso.
Descripción: xiii, 304 p.; 24 cm.
Contenido: UCLA Health System experience --
Care takes vision, clarity and consistency --
Never enough care --
Setting the foundation --
Safety : science, selection and challenge --
Delivering exceptional outcomes here and now --
Quality for less and for all --
High-Value innovation --
Transformative evolution --
Service Excellence --
Sustainable success through service without bounds --
Your follow-up care plan.
Responsabilidad: Joseph A. Michelli.

Resumen:

The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get  Leer más

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Datos enlazados


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