omitir hasta el contenido
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System Ver este material de antemano
CerrarVer este material de antemano
Chequeando…

Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System

Autor: Joseph A Michelli; UCLA Health System.
Editorial: New York : McGraw-Hill, ©2011.
Edición/Formato:   Print book : Inglés (eng)Ver todas las ediciones y todos los formatos
Base de datos:WorldCat
Resumen:
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
Calificación:

(todavía no calificado) 0 con reseñas - Ser el primero.

Temas
Más materiales como éste

 

Encontrar un ejemplar en la biblioteca

&AllPage.SpinnerRetrieving; Encontrando bibliotecas que tienen este material…

Detalles

Tipo de documento: Libro/Texto
Todos autores / colaboradores: Joseph A Michelli; UCLA Health System.
ISBN: 9780071773546 0071773541 9780071773904 0071773908 9780071780452 0071780459
Número OCLC: 699759095
Notas: "Prepared with the assistance of UCLA Health System"--Title page verso.
Descripción: xiii, 304 pages
Contenido: UCLA Health System experience --
Care takes vision, clarity and consistency --
Never enough care --
Setting the foundation --
Safety : science, selection and challenge --
Delivering exceptional outcomes here and now --
Quality for less and for all --
High-Value innovation --
Transformative evolution --
Service Excellence --
Sustainable success through service without bounds --
Your follow-up care plan.
Responsabilidad: Joseph A. Michelli.

Resumen:

The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get  Leer más

Reseñas

Reseñas contribuidas por usuarios
Recuperando reseñas de GoodReads…
Recuperando reseñas de DOGObooks…

Etiquetas

Ser el primero.
Confirmar este pedido

Ya ha pedido este material. Escoja OK si desea procesar el pedido de todos modos.

Datos enlazados


Primary Entity

<http://www.worldcat.org/oclc/699759095> # Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
    a schema:CreativeWork, schema:Book ;
    library:oclcnum "699759095" ;
    library:placeOfPublication <http://dbpedia.org/resource/New_York_City> ; # New York
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/903024426#Topic/medical_care> ; # Medical care
    schema:about <http://experiment.worldcat.org/entity/work/data/903024426#Topic/success_in_business> ; # Success in business
    schema:about <http://id.worldcat.org/fast/1137062> ; # Success in business
    schema:about <http://experiment.worldcat.org/entity/work/data/903024426#Place/california> ; # California.
    schema:about <http://id.worldcat.org/fast/1153015> ; # Total quality management
    schema:about <http://id.worldcat.org/fast/1013753> ; # Medical care
    schema:about <http://experiment.worldcat.org/entity/work/data/903024426#Topic/quality_of_health_care_organization_&_administration> ; # Quality of Health Care--organization & administration
    schema:about <http://experiment.worldcat.org/entity/work/data/903024426#Topic/leadership> ; # Leadership
    schema:about <http://experiment.worldcat.org/entity/work/data/903024426#Topic/management> ; # Management
    schema:about <http://experiment.worldcat.org/entity/work/data/903024426#Topic/total_quality_management> ; # Total quality management
    schema:about <http://viaf.org/viaf/177596002> ; # UCLA Health System.
    schema:about <http://experiment.worldcat.org/entity/work/data/903024426#Topic/success> ; # Success
    schema:about <http://dewey.info/class/610.6/e23/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/903024426#Organization/ucla_health_system> ; # UCLA Health System.
    schema:about <http://experiment.worldcat.org/entity/work/data/903024426#Topic/organizational_innovation> ; # Organizational Innovation
    schema:about <http://experiment.worldcat.org/entity/work/data/903024426#Topic/hospitals_university_organization_&_administration> ; # Hospitals, University--organization & administration
    schema:about <http://id.worldcat.org/fast/994701> ; # Leadership
    schema:about <http://dewey.info/class/610/a14/> ;
    schema:bookFormat bgn:PrintBook ;
    schema:contributor <http://viaf.org/viaf/177596002> ; # UCLA Health System.
    schema:copyrightYear "2011" ;
    schema:creator <http://viaf.org/viaf/79545200> ; # Joseph A. Michelli
    schema:datePublished "2011" ;
    schema:description "UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan."@en ;
    schema:description "Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/903024426> ;
    schema:inLanguage "en" ;
    schema:name "Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System"@en ;
    schema:productID "699759095" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/699759095#PublicationEvent/new_york_mcgraw_hill_2011> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/903024426#Agent/mcgraw_hill> ; # McGraw-Hill
    schema:workExample <http://worldcat.org/isbn/9780071773904> ;
    schema:workExample <http://worldcat.org/isbn/9780071780452> ;
    schema:workExample <http://worldcat.org/isbn/9780071773546> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/699759095> ;
    .


Related Entities

<http://dbpedia.org/resource/New_York_City> # New York
    a schema:Place ;
    schema:name "New York" ;
    .

<http://experiment.worldcat.org/entity/work/data/903024426#Topic/hospitals_university_organization_&_administration> # Hospitals, University--organization & administration
    a schema:Intangible ;
    schema:name "Hospitals, University--organization & administration"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/903024426#Topic/organizational_innovation> # Organizational Innovation
    a schema:Intangible ;
    schema:name "Organizational Innovation"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/903024426#Topic/quality_of_health_care_organization_&_administration> # Quality of Health Care--organization & administration
    a schema:Intangible ;
    schema:name "Quality of Health Care--organization & administration"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/903024426#Topic/success_in_business> # Success in business
    a schema:Intangible ;
    schema:name "Success in business"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/903024426#Topic/total_quality_management> # Total quality management
    a schema:Intangible ;
    schema:name "Total quality management"@en ;
    .

<http://id.worldcat.org/fast/1013753> # Medical care
    a schema:Intangible ;
    schema:name "Medical care"@en ;
    .

<http://id.worldcat.org/fast/1137062> # Success in business
    a schema:Intangible ;
    schema:name "Success in business"@en ;
    .

<http://id.worldcat.org/fast/1153015> # Total quality management
    a schema:Intangible ;
    schema:name "Total quality management"@en ;
    .

<http://id.worldcat.org/fast/994701> # Leadership
    a schema:Intangible ;
    schema:name "Leadership"@en ;
    .

<http://viaf.org/viaf/177596002> # UCLA Health System.
    a schema:Organization ;
    schema:name "UCLA Health System." ;
    .

<http://viaf.org/viaf/79545200> # Joseph A. Michelli
    a schema:Person ;
    schema:birthDate "1960" ;
    schema:familyName "Michelli" ;
    schema:givenName "Joseph A." ;
    schema:name "Joseph A. Michelli" ;
    .

<http://worldcat.org/isbn/9780071773546>
    a schema:ProductModel ;
    schema:isbn "0071773541" ;
    schema:isbn "9780071773546" ;
    .

<http://worldcat.org/isbn/9780071773904>
    a schema:ProductModel ;
    schema:isbn "0071773908" ;
    schema:isbn "9780071773904" ;
    .

<http://worldcat.org/isbn/9780071780452>
    a schema:ProductModel ;
    schema:isbn "0071780459" ;
    schema:isbn "9780071780452" ;
    .

<http://www.worldcat.org/title/-/oclc/699759095>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/699759095> ; # Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
    schema:dateModified "2017-04-10" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Cerrar ventana

Inicie una sesión con WorldCat 

¿No tienes una cuenta? Puede fácilmente crear una cuenta gratuita.