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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System

Author: Joseph A Michelli; UCLA Health System,
Publisher: [New York] : McGraw-Hill, [2011] ©2011
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Michelli, Joseph A., 1960-
Prescription for excellence.
New York : McGraw-Hill, ©2011
(OCoLC)699759095
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Joseph A Michelli; UCLA Health System,
ISBN: 9780071773904 0071773908
OCLC Number: 759509934
Notes: "Prepared with the assistance of UCLA Health System"--Title page verso.
Description: 1 online resource (xiii, 304 pages)
Contents: UCLA Health System experience --
Care takes vision, clarity and consistency --
Never enough care --
Setting the foundation --
Safety : science, selection and challenge --
Delivering exceptional outcomes here and now --
Quality for less and for all --
High-Value innovation --
Transformative evolution --
Service Excellence --
Sustainable success through service without bounds --
Your follow-up care plan.
Responsibility: Joseph A. Michelli.

Abstract:

The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get  Read more...

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