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Presenting service : the ultimate guide for the foodservice professional

Author: Lendal H Kotschevar; Valentino Luciani
Publisher: Hoboken, NJ : John Wiley & Sons, ©2007.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Database:WorldCat
Summary:
"Service starts when a customer walks into a restaurant and doesn't end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience." "Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second  Read more...
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Document Type: Book
All Authors / Contributors: Lendal H Kotschevar; Valentino Luciani
ISBN: 0471475785 9780471475781
OCLC Number: 62755644
Notes: Includes index.
Description: x, 255 pages : illustrations ; 28 cm
Contents: A historical overview of service --
The professional server --
Exceeding people's needs --
Service mise en place --
Service in various industry segments --
Service areas and equipment --
Classic service styles --
Serving the meal --
Bar and beverage service --
Management's role in service --
Table etiquette.
Responsibility: Lendal H. Kotschevar, Valentino Luciani.
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Abstract:

There is an art to good service that can be trained and taught and Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition provides students with the skills to create a  Read more...

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