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Process-oriented dynamic capabilities : framework development, empirical applications and methodological support

Author: Ralf Plattfaut
Publisher: Cham ; New York : Springer, [2014] ©2014
Series: SpringerBriefs in information systems.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new  Read more...
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ralf Plattfaut
ISBN: 9783319032511 3319032518
OCLC Number: 868922670
Description: 1 online resource (xi, 60 pages) : illustrations.
Contents: Exposition --
Research Background --
Research Approach --
Results --
Discussion --
Conclusion.
Series Title: SpringerBriefs in information systems.
Responsibility: Ralf Plattfaut.
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Abstract:

This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). In today's networked service society, service innovation  Read more...

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