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Process problem solving : a guide for maintenance and operations teams

Author: Robert Sproull
Publisher: Portland, Or. : Productivity Press, ©2001.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
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Genre/Form: Handbooks, manuals, etc
Document Type: Book
All Authors / Contributors: Robert Sproull
ISBN: 156327244X 9781563272448
OCLC Number: 45700496
Description: xiii, 176 p. : ill., forms ; 23 cm.
Contents: Ch. 1. Understanding Problems. 1.1. What Is a Problem? 1.2. Problem-Solving Skills. 1.3. The Need for a Structured Approach. 1.4. The Logical Pathway of Problem Solving. 1.5. Reason, Good Judgment, and Common Sense. 1.6. Potential Problem-Solving Traps. 1.7. Intermittent and Recurring Problems. 1.8. Documentation --
Ch. 2. Selecting the Right Problem. 2.1. Pareto and Pie Charts. 2.2. Problem Impact Matrix --
Ch. 3. Problem-Solving Teams. 3.1. The Problem-Solving Team. 3.2. The Team Leader. 3.3. The Team Members. 3.4. Brainstorming. 3.5. Making Things Happen --
Ch. 4. The Why?-Why? Tools in Problem Solving. 4.1. The Cause and Effect Diagram. 4.2. The Why?-Why? Diagram. 4.3. The Tree Diagram. 4.4. Causal Chains
Responsibility: by Bob Sproull.
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