skip to content
Productivity management in hospitality and tourism Preview this item
ClosePreview this item
Checking...

Productivity management in hospitality and tourism

Author: Nick Johns
Publisher: London ; New York : Cassell, ©1996.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Concentrating on productivity in hospitality and tourism, this text is divided into three main sections: organizational productivity; the human productivity dimension; and the productivity of  Read more...

Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: Nick Johns
ISBN: 0304334456 9780304334452
OCLC Number: 32699602
Description: xiii, 242 pages : illustrations ; 25 cm
Contents: 1. Top-line productivity: a model for the hospitality and tourism industry / John Heap --
2. Total quality: an approach to managing productivity in the hotel industry / Sheila Stewart and Nick Johns --
3. The strategic gap: a multi-site, short break perspective /David Edgar --
4. Macro aspects of productivity planning for the hospitality industry / Michael V. Conlin and Tom Baum --
5. Enhancing productivity: intervention strategies for employee turnover /Margaret A. Deery and Roderick D. Iverson --
6. Productivity through people: the role of human resource management / Sandra Watson --
7. Productivity in the hotel industry: a cognitive case study / Ian Yeoman, Tony Ingold and Sarah Peters --
8. Influencing hotel productivity / Mark Sasse and Stephen Harwood-Richardson --
9. Perceptions and interpretations of productivity within fast-food chains: a case study of Wimpy International / Stephen Ball. 10. Productivity measurement in food service systems /Mike Rimmington and John Clark --
11. Traditional key ratio analysis versus data envelopment analysis: a comparison of various measurements of productivity and efficiency in restaurants / Tommy D. Andersson --
12. Productivity and the new service paradigm, or 'servicity' and the 'neo-service paradigm'? / Peter L. Jones and Mike Hall.
Responsibility: edited by Nick Johns.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Related Subjects:(8)

User lists with this item (2)

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/32699602> # Productivity management in hospitality and tourism
    a schema:CreativeWork, schema:Book ;
   library:oclcnum "32699602" ;
   library:placeOfPublication <http://dbpedia.org/resource/New_York_City> ; # New York
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
   library:placeOfPublication <http://dbpedia.org/resource/London> ; # London
   schema:about <http://id.worldcat.org/fast/961147> ; # Hospitality industry--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/37383514#Thing/tourist_trade> ; # Tourist trade
   schema:about <http://id.loc.gov/authorities/subjects/sh2008105788> ; # Hospitality industry--Management
   schema:about <http://id.loc.gov/authorities/subjects/sh2008112935> ; # Tourism--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/37383514#Topic/management> ; # Management
   schema:about <http://id.worldcat.org/fast/1153180> ; # Tourism--Management
   schema:about <http://dewey.info/class/647.94068/e20/> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/37383514#Topic/tourisme_gestion> ; # Tourisme--Gestion
   schema:about <http://experiment.worldcat.org/entity/work/data/37383514#Topic/hospitalite> ; # Hospitalité
   schema:about <http://experiment.worldcat.org/entity/work/data/37383514#Topic/toerisme> ; # Toerisme
   schema:bookFormat bgn:PrintBook ;
   schema:contributor <http://viaf.org/viaf/29292451> ; # Nick Johns
   schema:copyrightYear "1996" ;
   schema:datePublished "1996" ;
   schema:description "1. Top-line productivity: a model for the hospitality and tourism industry / John Heap -- 2. Total quality: an approach to managing productivity in the hotel industry / Sheila Stewart and Nick Johns -- 3. The strategic gap: a multi-site, short break perspective /David Edgar -- 4. Macro aspects of productivity planning for the hospitality industry / Michael V. Conlin and Tom Baum -- 5. Enhancing productivity: intervention strategies for employee turnover /Margaret A. Deery and Roderick D. Iverson -- 6. Productivity through people: the role of human resource management / Sandra Watson -- 7. Productivity in the hotel industry: a cognitive case study / Ian Yeoman, Tony Ingold and Sarah Peters -- 8. Influencing hotel productivity / Mark Sasse and Stephen Harwood-Richardson -- 9. Perceptions and interpretations of productivity within fast-food chains: a case study of Wimpy International / Stephen Ball."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/37383514> ;
   schema:inLanguage "en" ;
   schema:name "Productivity management in hospitality and tourism"@en ;
   schema:productID "32699602" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/32699602#PublicationEvent/london_new_york_cassell_1996> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/37383514#Agent/cassell> ; # Cassell
   schema:workExample <http://worldcat.org/isbn/9780304334452> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/32699602> ;
    .


Related Entities

<http://dbpedia.org/resource/London> # London
    a schema:Place ;
   schema:name "London" ;
    .

<http://dbpedia.org/resource/New_York_City> # New York
    a schema:Place ;
   schema:name "New York" ;
    .

<http://id.loc.gov/authorities/subjects/sh2008105788> # Hospitality industry--Management
    a schema:Intangible ;
   schema:name "Hospitality industry--Management"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2008112935> # Tourism--Management
    a schema:Intangible ;
   schema:name "Tourism--Management"@en ;
    .

<http://id.worldcat.org/fast/1153180> # Tourism--Management
    a schema:Intangible ;
   schema:name "Tourism--Management"@en ;
    .

<http://id.worldcat.org/fast/961147> # Hospitality industry--Management
    a schema:Intangible ;
   schema:name "Hospitality industry--Management"@en ;
    .

<http://viaf.org/viaf/29292451> # Nick Johns
    a schema:Person ;
   schema:familyName "Johns" ;
   schema:givenName "Nick" ;
   schema:name "Nick Johns" ;
    .

<http://worldcat.org/isbn/9780304334452>
    a schema:ProductModel ;
   schema:isbn "0304334456" ;
   schema:isbn "9780304334452" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.