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|Additional Physical Format:||Online version:
Professional business writing.
New York : Glencoe/McGraw-Hill, ©2002
|Material Type:||Internet resource|
|Document Type:||Book, Computer File, Internet Resource|
|All Authors / Contributors:||
Elizabeth Kerbey; Marilyn L Satterwhite; Donna C McComas
|ISBN:||0078211654 9780078211652 0078211662 9780078211669|
|Notes:||Revised edition of: Modern business correspondence / Donna C. McComas, Marilyn L. Satterwhite. 6th ed. 1993.
|Description:||vi, 484 pages : illustrations ; 28 cm + 1 CD-ROM (4 3/4 in.)|
|Details:||System requirements: Pentium 100 MHz computer; 16 MB available memory; 5 MB free hard drive space; Windows 95/98/NT; high-density floppy disk drive; color monitor (VGA-compatible); mouse; printer.|
|Contents:||Part I: Principles of Good Writing Chapter 1 Characteristics of Professional Writing Chapter 2 Choosing the Right Words Chapter 3 Writing Sentences and Paragraphs Chapter 4 Building Goodwill in Your Message Chapter 5 Planning and Preparing Messages Chapter 6 Composing, Editing, and Proofreading Part II: Writing Effective Messages Chapter 7 Writing E-mails, E-mail Attachments, and Routine Correspondence Chapter 8 Writing Inquiries and Requests Chapter 9 Writing Replies to Inquiries and Requests Chapter 10 Writing and Acknowledging Orders Chapter 11 Writing Credit and Collection Messages Chapter 12 Writing Persuasive Messages Chapter 13 Writing Claim and Adjustment Messages Chapter 14 Writing Goodwill Messages Part III: Writing Other Effective Communications Chapter 15 Writing Public Officials and the Media Chapter 16 Writing Meeting Reports Chapter 17 Writing Memo Reports Chapter 18 Writing Directions, Instructions, and Abstracts Chapter 19 Preparing Resumes and Employment Applications Chapter 20 Writing Application Letters and Other Employment Documents|
|Responsibility:||Elizabeth Kerbey, Marilyn L. Satterwhite.|