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Professional telephone skills

Author: Debra Smith; CareerTrack Publications (Firm)
Publisher: Boulder, CO : CareerTrack Publications, ©1987.
Edition/Format:   Audiobook on Cassette : Cassette recording : EnglishView all editions and formats
Summary:
Shows how to handle angry callers, confused callers, impatient callers, non-English speaking callers - all callers - with tact, professionalism and composure.
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Material Type: Audio book, etc.
Document Type: Sound Recording
All Authors / Contributors: Debra Smith; CareerTrack Publications (Firm)
ISBN: 0943066395 9780943066394
OCLC Number: 17824016
Performer(s): Author-narrator, Debra Smith.
Description: 2 audiocassettes : 1 7/8 ips
Contents: Customer awareness --
The phone as a powerful service tool.
Responsibility: by Debra Smith.

Abstract:

Shows how to handle angry callers, confused callers, impatient callers, non-English speaking callers - all callers - with tact, professionalism and composure.

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