skip to content
Profiting from services and solutions : what product-centric firms need to know Preview this item
ClosePreview this item
Checking...

Profiting from services and solutions : what product-centric firms need to know

Author: Valarie A Zeithaml
Publisher: New York : Business Expert Press, 2014.
Series: Service systems and innovations in business and society collection.
Edition/Format:   eBook : Document : English : 1st edView all editions and formats
Summary:
Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Zeithaml, Valarie A.
Profiting From Services and Solutions : What Product-Centric Firms Need to Know.
New York : Business Expert Press, ©1900
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Valarie A Zeithaml
ISBN: 9781606497494 1606497499
OCLC Number: 888415295
Notes: "Center for services leadership, W.P. Carey School of Business, Arizona State University."
Description: 1 online resource (xiv, 116 pages) : illustrations.
Contents: Introduction: transitioning from products to services and solutions --
The service infusion continuum --
Company configuration for services and solutions --
Capabilities: skills, training, and technology --
Customization: balancing uniqueness with operational realities --
Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions --
Conclusion: cultivating a service and solution --
Appendix 1. Research approach, resources, and methodology --
Appendix 2. Company interview guide --
About the authors --
Notes --
References --
Index.
Series Title: Service systems and innovations in business and society collection.
Responsibility: Valarie A. Zeithaml [and others].

Abstract:

Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-in. The authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. To overcome those challenges, the book shows leaders how to manage change in five areas: corporate structure; corporate culture; organizational metrics of performance, growth and investment; individual skills and talent development; and core competencies of collaboration and customization.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/888415295> # Profiting from services and solutions : what product-centric firms need to know
    a schema:CreativeWork, schema:Book, schema:MediaObject ;
    library:oclcnum "888415295" ;
    library:placeOfPublication <http://dbpedia.org/resource/New_York_City> ; # New York
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/1673252328#Topic/business_&_economics_organizational_behavior> ; # BUSINESS & ECONOMICS--Organizational Behavior
    schema:about <http://dewey.info/class/658.575/e23/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/1673252328#Topic/business_&_economics_management_science> ; # BUSINESS & ECONOMICS--Management Science
    schema:about <http://experiment.worldcat.org/entity/work/data/1673252328#Topic/new_products> ; # New products
    schema:about <http://experiment.worldcat.org/entity/work/data/1673252328#Topic/production_management> ; # Production management
    schema:about <http://experiment.worldcat.org/entity/work/data/1673252328#Topic/business_&_economics_industrial_management> ; # BUSINESS & ECONOMICS--Industrial Management
    schema:about <http://experiment.worldcat.org/entity/work/data/1673252328#Topic/service_industries> ; # Service industries
    schema:about <http://experiment.worldcat.org/entity/work/data/1673252328#Topic/profit> ; # Profit
    schema:about <http://experiment.worldcat.org/entity/work/data/1673252328#Topic/business_&_economics_management> ; # BUSINESS & ECONOMICS--Management
    schema:about <http://experiment.worldcat.org/entity/work/data/1673252328#Topic/manufacturing_industries> ; # Manufacturing industries
    schema:bookEdition "1st ed." ;
    schema:bookFormat schema:EBook ;
    schema:contributor <http://experiment.worldcat.org/entity/work/data/1673252328#Person/zeithaml_valarie_a> ; # Valarie A. Zeithaml
    schema:datePublished "2014" ;
    schema:description "Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-in. The authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. To overcome those challenges, the book shows leaders how to manage change in five areas: corporate structure; corporate culture; organizational metrics of performance, growth and investment; individual skills and talent development; and core competencies of collaboration and customization."@en ;
    schema:description "Introduction: transitioning from products to services and solutions -- The service infusion continuum -- Company configuration for services and solutions -- Capabilities: skills, training, and technology -- Customization: balancing uniqueness with operational realities -- Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions -- Conclusion: cultivating a service and solution -- Appendix 1. Research approach, resources, and methodology -- Appendix 2. Company interview guide -- About the authors -- Notes -- References -- Index."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/1673252328> ;
    schema:genre "Electronic books"@en ;
    schema:inLanguage "en" ;
    schema:isPartOf <http://worldcat.org/issn/2326-2699> ; # Service systems and innovations in business and society collection,
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/1673252328#Series/service_systems_and_innovations_in_business_and_society_collection> ; # Service systems and innovations in business and society collection.
    schema:isSimilarTo <http://worldcat.org/entity/work/data/1673252328#CreativeWork/profiting_from_services_and_solutions_what_product_centric_firms_need_to_know> ;
    schema:name "Profiting from services and solutions : what product-centric firms need to know"@en ;
    schema:productID "888415295" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/888415295#PublicationEvent/new_york_business_expert_press_2014> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/1673252328#Agent/business_expert_press> ; # Business Expert Press
    schema:url <http://gate.lib.buffalo.edu/login?url=http://portal.igpublish.com/iglibrary/search/BEPB0000298.html> ;
    schema:url <http://site.ebrary.com/id/10910528> ;
    schema:url <http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1055542> ;
    schema:url <http://proquest.safaribooksonline.com/9781606497487> ;
    schema:url <http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1055542> ;
    schema:url <http://www.myilibrary.com?id=824752> ;
    schema:url <http://www.businessexpertpress.com/> ;
    schema:url <http://ebookcentral.proquest.com/lib/ucm/detail.action?docID=1753367> ;
    schema:url <http://portal.igpublish.com/iglibrary/search/BEPB0000298.html> ;
    schema:url <http://ezaccess.libraries.psu.edu/login?url=http://portal.igpublish.com/iglibrary/search/BEPB0000298.html> ;
    schema:workExample <http://worldcat.org/isbn/9781606497494> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/888415295> ;
    .


Related Entities

<http://dbpedia.org/resource/New_York_City> # New York
    a schema:Place ;
    schema:name "New York" ;
    .

<http://experiment.worldcat.org/entity/work/data/1673252328#Agent/business_expert_press> # Business Expert Press
    a bgn:Agent ;
    schema:name "Business Expert Press" ;
    .

<http://experiment.worldcat.org/entity/work/data/1673252328#Person/zeithaml_valarie_a> # Valarie A. Zeithaml
    a schema:Person ;
    schema:familyName "Zeithaml" ;
    schema:givenName "Valarie A." ;
    schema:name "Valarie A. Zeithaml" ;
    .

<http://experiment.worldcat.org/entity/work/data/1673252328#Series/service_systems_and_innovations_in_business_and_society_collection> # Service systems and innovations in business and society collection.
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/888415295> ; # Profiting from services and solutions : what product-centric firms need to know
    schema:name "Service systems and innovations in business and society collection." ;
    .

<http://experiment.worldcat.org/entity/work/data/1673252328#Topic/business_&_economics_industrial_management> # BUSINESS & ECONOMICS--Industrial Management
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS--Industrial Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1673252328#Topic/business_&_economics_management> # BUSINESS & ECONOMICS--Management
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS--Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1673252328#Topic/business_&_economics_management_science> # BUSINESS & ECONOMICS--Management Science
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS--Management Science"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1673252328#Topic/business_&_economics_organizational_behavior> # BUSINESS & ECONOMICS--Organizational Behavior
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS--Organizational Behavior"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1673252328#Topic/manufacturing_industries> # Manufacturing industries
    a schema:Intangible ;
    schema:name "Manufacturing industries"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1673252328#Topic/production_management> # Production management
    a schema:Intangible ;
    schema:name "Production management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1673252328#Topic/service_industries> # Service industries
    a schema:Intangible ;
    schema:name "Service industries"@en ;
    .

<http://worldcat.org/entity/work/data/1673252328#CreativeWork/profiting_from_services_and_solutions_what_product_centric_firms_need_to_know>
    a schema:CreativeWork ;
    rdfs:label "Profiting From Services and Solutions : What Product-Centric Firms Need to Know." ;
    schema:description "Print version:" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/888415295> ; # Profiting from services and solutions : what product-centric firms need to know
    .

<http://worldcat.org/isbn/9781606497494>
    a schema:ProductModel ;
    schema:isbn "1606497499" ;
    schema:isbn "9781606497494" ;
    .

<http://worldcat.org/issn/2326-2699> # Service systems and innovations in business and society collection,
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/888415295> ; # Profiting from services and solutions : what product-centric firms need to know
    schema:issn "2326-2699" ;
    schema:name "Service systems and innovations in business and society collection," ;
    .

<http://www.worldcat.org/title/-/oclc/888415295>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/888415295> ; # Profiting from services and solutions : what product-centric firms need to know
    schema:dateModified "2018-06-06" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.