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Le projet relation client : après les constats d'échec, une démarche CRM pragmatique--

Author: Nicole Berger; Laurent Barrat
Publisher: Clichy, France : Nieuwbourg Group, 2004.
Edition/Format:   Book : French
Database:WorldCat
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Document Type: Book
All Authors / Contributors: Nicole Berger; Laurent Barrat
ISBN: 2848260092 9782848260099
OCLC Number: 62609279
Description: 153 p. : ill. ; 24 cm.
Responsibility: Nicole Berger ; avec la collaboration de Laurent Barrat ; préface par Philippe Nieuwbourg.

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