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Providing customer-oriented services in academic libraries

Author: Chris Pinder; Maxine Melling
Publisher: London : Library Association, 1996.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

In this collection, middle and senior managers in academic libraries in the UK consider strategic and practical approaches to reconciling the diverse number of academic library users and their  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Chris Pinder; Maxine Melling
ISBN: 1856042049 9781856042048
OCLC Number: 36326010
Notes: "Published in association with SCONUL, the Standing Conference of National and University Libraries."
Description: xviii, 187 pages ; 24 cm
Contents: Customers and academic library services : an overview / Chris Pinder --
Defining the customer's requirements for quality / Maxine Melling --
Promoting the library service / Gavin Rea --
User empowerment : striking back for the customers of academic libraries / Philip Payne --
Organizing libraries for customers / Robert Bluck --
The IT literate user / Janet Peters --
Staff training : developing a customer care culture / Kristina Theis --
Investing for a future : client-focused Australian academic libraries in the 1990s / Alan Bundy --
The way ahead / Beryl Morris.
Responsibility: edited by Chris Pinder and Maxine Melling.

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