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Providing quality service : what every hospitality service provider needs to know

Author: William B Martin
Publisher: Upper Saddle River, N.J. : Prentice Hall, ©2003.
Edition/Format:   Book : EnglishView all editions and formats
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Additional Physical Format: Online version:
Martin, William B.
Providing quality service.
Upper Saddle River, N.J. : Prentice Hall, c2003
(OCoLC)762041982
Document Type: Book
All Authors / Contributors: William B Martin
ISBN: 0130967459 9780130967459
OCLC Number: 49415792
Description: xvii, 167 p. : ill. ; 26 cm.
Responsibility: William B. Martin.

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