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The public library effectiveness study : the complete report

Author: Nancy A Van House; Thomas Childers
Publisher: Chicago : American Library Association, 1993.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This research-based study conducted by the co-authors aims to define "effectiveness" in the context of public library service, so that good customer service in libraries can become a measurable  Read more...

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Additional Physical Format: Online version:
Van House, Nancy A.
Public library effectiveness study.
Chicago : American Library Association, 1993
(OCoLC)623182178
Online version:
Van House, Nancy A.
Public library effectiveness study.
Chicago : American Library Association, 1993
(OCoLC)629945262
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Nancy A Van House; Thomas Childers
ISBN: 0838906192 9780838906194
OCLC Number: 27811470
Description: vii, 99 pages : illustrations ; 28 cm
Contents: The enigma of effectiveness --
Methodology --
Findings regarding indicators and dimensions of effectiveness --
Findings regarding roles --
Conclusions.
Responsibility: Nancy A. Van House and Thomas A. Childers.

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