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|Additional Physical Format:||Print version:
|Material Type:||Document, Internet resource|
|Document Type:||Internet Resource, Computer File|
|All Authors / Contributors:||
|ISBN:||0749467789 9780749467784 1299687113 9781299687110|
|Description:||1 online resource (pages)|
|Contents:||Foreword; About the author; Introduction --
managing the unmanageable; How to use the book; 01 The challenges of managing in the public sector; No single simple success measure; Democratic accountability; Pressure?; 02 Managing accountability; Introduction --
the unaccountable lack of accountability; Why is it so hard to be accountable in the public sector?; How to create accountability; Creating accountability in a partnership; Summary; 03 Managing target setting; Introduction --
to target or not to target; The consequences of bad targets. Why it is even harder to get targets right in the public sectorSo what should you do about targets?; Further tips for setting targets and picking indicators; Summary; 04 Managing politicians; Introduction --
the challenges of arranged marriages; Some marriage guidance counselling; Summary; 05 Managing people; Assessment and development --
appraising the appraisal; Managing poor performance; Recruitment; Summary; 06 Managing risk and innovation; Introduction --
mitigating risk, stimulating innovation; Characteristics that stimulate risk aversion and mitigate innovation; Managing risk effectively. Innovation --
or the lack of itHow to encourage innovation; Summary; 07 Managing decision making; Introduction --
public sector decision making; How to improve your decision making; Summary; 08 What the private sector can learn from the public sector; The art of persuasion; Making complex decisions; Crisis management; 09 Public sector managers and their public; The importance of good public sector management; The status of public sector managers; Backgammon versus chess --
unfair comparisons with the private sector; High importance, (relatively) low status --
does it matter? Making the public sector more attractive --
better status, better payConclusion; Twenty-five key insights; Interviewee biographies; Index.
"His insights may cause you to look at the civil service in a whole new light. Stevenson writes from a British point of view, and many of his examples are based in London, but readers everywhere will
- Public administration -- Management.
- Administrative agencies -- Management.
- Organizational effectiveness.
- Organizational change.
- Government productivity.
- Political planning.
- BUSINESS & ECONOMICS -- Management.
- BUSINESS & ECONOMICS -- Leadership.
- POLITICAL SCIENCE -- Public Affairs & Administration.