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Public Service Performance : Perspectives on Measurement and Management

Author: George A Boyne; Kenneth J Meier; Jr Laurence J O'Toole; Richard M Walker
Publisher: Cambridge : Cambridge University Press, 2007.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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The performance of governments is constantly under scrutiny. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public  Read more...

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Genre/Form: Conference papers and proceedings
Congresses
Additional Physical Format: Print version:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: George A Boyne; Kenneth J Meier; Jr Laurence J O'Toole; Richard M Walker
ISBN: 9780511488511 0511488513 9780521859912 0521859913
OCLC Number: 776973923
Notes: Title from publishers bibliographic system (viewed on 22 Dec 2011).
Description: 1 online resource (338 pages)
Contents: 1. Introduction George A Boyne, Kenneth J. Meier, Laurence J. O'Toole, Jr. and Richard M. Walker; 2. Subjective and objective measures of organizational performance: an empirical exploration Rhys Andrews, George A. Boyne and Richard M. Walker; 3. All measures of performance are subjective: more evidence on US federal agencies Gene A. Brewer; 4. A qualitative evaluation of public sector organizations: assessing organizational performance in healthcare Rachael Addicott and Ewan Ferlie; 5. Quantitative approaches towards assessing organizational performance Peter C. Smith; 6. Consequences of goal ambiguity in public organizations Young Han Chun and Hal G. Rainey; 7. Performance control and public organizations Patrick Kenis; 8. Bureaucratic red tape and organizational performance: testing the moderating role of culture and political support Sanjay J. Pandy and Donald Moynihan; 9. All that glitters is not gold: disaggregating networks and the impact on performance Kenneth J. Meier, Laurence J. O'Toole, Jr. and Yi Lu; 10. Network evolution and performance under public contracting for mental health services Keith G. Provan, H. Brinton Milward and Kimberley Roussin Isett; 11. The design and management of performance-based contracts for public welfare services Youseok Choi and Carolyn J. Heinrich; 12. Outsourcing government information technology services: an Australian case study Graeme Hodge and Anne Rouse; 13. International comparisons of output and productivity in public service provision: a review Mary O'Mahony and Philip Stevens; 14. Public management and government performance: an international review Melissa Forbes, Carolyn J. Hill and Laurence E. Lynn, Jr.; 15. What drives global e-government? An exploratory assessment of existing e-government performance measures Eric W. Welch, M. Jae Moon and Wilson Wong; 16. Public management and organizational performance: an agenda for research George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole Jr. and Richard M. Walker.
Responsibility: edited by George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole, Jr., Richard M. Walker.

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Review of the hardback: 'In both theory and practice, the notion of 'performance' has become one of the big drivers of public sector action. But there's been painfully little careful thinking about Read more...

 
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