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The public services under reconstruction : client experiences, professional practices, managerial control

Author: Marja Gastelaars
Publisher: Abingdon, UK : Routledge, 2009.
Series: Management, organizations and society (London, England)
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
This book examines the services in and around the public domain, analysing a number of socio-cultural changes relevant to these services, including€the rationalising efforts of the New Public Management and the introduction of IT.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Gastelaars, Marja, 1948-
Public services under reconstruction.
Abingdon, UK : Routledge, 2009
(DLC) 2008021737
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Marja Gastelaars
ISBN: 020388728X 9780203887288
OCLC Number: 319940377
Description: 1 online resource (xiv, 182 pages).
Contents: The public services are under debate --
Meanwhile, in society --
'Why are we here?' : core services and client relationships --
The (re)construction of the services : (re)routing the clients --
'Whatever it takes!' : the organizational relevance of professional responsibilities --
'What am I doing here?' : the client experience --
The new management: about 'process' and 'control' --
Conclusion : where are we now?
Series Title: Management, organizations and society (London, England)
Responsibility: Marja Gastelaars.
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Abstract:

Examines the services in and around the public domain. This book analyses a number of socio-cultural changes that are generally considered relevant to these services, including the rationalising  Read more...

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