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Punching in : the unauthorized adventures of a front-line employee
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Punching in : the unauthorized adventures of a front-line employee

Author: Alex Frankel
Publisher: New York : Collins/HarperCollins Publishers, ©2007.
Edition/Format:   Book : English : 1st edView all editions and formats
Summary:
An investigative journalist documents his experiences of working for some of America's highest-profile retailers, including UPS, the Gap, and Starbucks, a venture during which he learned how each company strives to transform everyday employees into a loyal and dedicated workforce.
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Details

Genre/Form: Case studies
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Alex Frankel
ISBN: 9780060849665 0060849665
OCLC Number: 128237812
Description: 222 p. ; 24 cm.
Contents: Introduction: becoming one of them --
The other army --
One great employee --
Two truths and one lie --
Into the fold --
Get big, stay small --
In the red zone --
Conclusion: self selection.
Responsibility: Alex Frankel.
More information:

Abstract:

Aims to find out how some of America's well-known companies win the hearts and minds of their retail and service employees. This book seeks to answer: how do they identify and recruit workers who  Read more...

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"A book that takes readers behind the scenes at some of the country's best-known companies..."--Washington Post

 
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