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Pursuit of quality in higher education : case studies in total quality management

Author: Deborah J Teeter; G Gregory Lozier
Publisher: San Francisco : Jossey-Bass, 1993.
Series: New directions for institutional research, no. 78.
Edition/Format:   Print book : EnglishView all editions and formats
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Genre/Form: Electronic books
Case studies
Additional Physical Format: Online version:
Pursuit of quality in higher education.
San Francisco : Jossey-Bass, 1993
(OCoLC)624392251
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Deborah J Teeter; G Gregory Lozier
ISBN: 155542693X 9781555426934
OCLC Number: 28233578
Description: 143 pages : illustrations ; 23 cm.
Contents: Six foundations of total quality management / G. Gregory Lozier, Deborah H. Teeter --
Classism and quality / Robert L. Carothers, Mary Lou Sevigny --
Samford University's quality story / John W. Harris --
Building on external quality assessment to achieve continuous improvement / Hans A. Acherman, Liesbeth A.A.M. van Welie, Carla T.M. Laan --
Total quality management in the classroom : a personal odyssey / J. Keith Ord --
Improvements in introductory physics courses / P.E. Sokol --
Bringing a nursing program back to life / Marian K. Baur --
Revitalization of library service / Jean Thomason --
Realizing financial savings through total quality management / Karen Archambault Miselis --
Teamwork improves office climate / Susan K. Winck --
Total quality management is total at Fox Valley Technical College / Carol R. Tyler. (cont.) Hoshin planning applies total quality management to the planning process / Mary Ann Heverly, Jerome S. Parker --
The role of the facilitator on total quality management teams / William L. Eakin --
Using focus groups to clarify customer needs / May m. Sapp, M. Lewis Temares --
Using total quality management tools to improve organizational wellness / Sharon Koberna, Pam Walter --
Simplifying a process with flowcharts / JoAnn M. Williams --
Documenting total quality management projects / Pam Walter --
On your mark, get set, go! / Robert S. Winter --
The role of the quality manager / Nancy Lee Howard --
When is a problem not a problem? / Pam Walter --
Total quality management in word and deed / Robert A. Yanckello, Thomas B. Flaherty --
A quality initiative postponed / Jeffrey D. Liebman --
Confluence between standard operating paradigms and total quality management / Valerie J. Broughton --
The challenge : overcoming the pitfalls / G. Gregory Lozier, Deborah H. Teeter.
Series Title: New directions for institutional research, no. 78.
Responsibility: Deborah J. Teeter, G. Gregory Lozier, editors.

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