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|Additional Physical Format:||Print version:
Putting patients first field guide.
San Francisco : Jossey-Bass, a Wiley Brand, 
|Material Type:||Document, Internet resource|
|Document Type:||Internet Resource, Computer File|
|All Authors / Contributors:||
Susan B Frampton; Patrick A Charmel; Sara Guastello
|ISBN:||9781118450093 1118450094 9781118450086 1118450086|
|Description:||1 online resource (xxvii, 280 pages)|
|Contents:||Cover; Title page; Copyright page; Contents; Tables and Figures; Dedication; Acknowledgments; The Editors; Susan B. Frampton, PhD; Patrick A. Charmel, MPH, FACHE; Sara Guastello; The Contributors; Prologue; Foreword; Introduction: Patient-Centered Care Goes Global; Patient-Centered Care: A Cresting Wave of Change; A Changing Global Health Care Landscape; Global Health Care Reform Efforts Promote Patient-Centered Care; Still Much Work to Be Done; Provider-Centered Care Remains the Norm; Breaking Down Silos; Connecting the Dots Between Patient-Centered Care and Quality; Compassion First. The Patient Experience Is the Human ExperienceWhat Do Patients Want?; Patient-Centered Care Field Work; About This Field Guide; References; Part1: Patient-Centered Care as a Fundamental Strategy for Achieving High-Quality, High-Value Care; 1: The Patient-Centered Care Value Equation; The Value Equation; Health Care Consumers Are Challenging Us to Do Better; Elevating the Importance of the Patient Experience; Expanding Patient Choice: Medical Tourism; Patient-Centered Care as a Market Differentiation Strategy; Improving Efficiency and Freeing Up Time to Care; Conclusion; References. 2: Defining and Measuring Patient-Centered QualityDefining Patient-Centered Care; The Tie That Binds Quality, Safety, and the Patient Experience; The Big Question; Raising the Bar in Patient-Centered Care Through Designation; The Relationship Between Designation and Accreditation; Measuring Patient-Centeredness; Measurement Challenges; Conclusion: A Goal That Can Be Set, Measured, and Achieved; References; Part2: Challenges and Solutions in Patient-Centered Care; 3: Compassion in Action; Quality Outcomes Linked to Compassion and Empathy; Compassion and Empathy in Practice. Embedding Compassionate Care in EducationPractical Tools to Enhance Compassionate Practice; 1. Know Who People Are and What Matters to Them; 2. Understand How They Feel; 3. Working Together to Shape the Way Things Are Done; Putting Compassion First; Conclusion: Compassion and Transformation; References; 4: Words That Work: Patient-Centered Physician Communication; Transforming an Organization's Communication Curriculum: Step by Step; A. Increasing Problem Awareness and Obtaining Baseline Data; B. Designing the Training Content and Planning How to Teach It. C. Addressing the Hidden Curriculum and Training Role ModelsD. Implementing Processes That Support Caring; E. Evaluation; How the Change Affected Patient and Staff Experience; Conclusions; References; Additional Resources; 5: Activating Patients Through Access to Information; Information Yields Activation; Patient Activation Improves Health Outcomes; "Nothing about Me, without Me"; Shared Decision Making; Diagnosing Patient Preferences; Shared Medical Records; Shared Medical Record Implementation Strategies; Opening the Record Promotes Patient Safety and Satisfaction.|
|Series Title:||Jossey-Bass Public Health.|
|Responsibility:||editors, Susan B. Frampton, Patrick A. Charmel, Sara Guastello.|
- Patient-centered health care.
- Physician and patient.
- Medical care -- Quality control.
- Patient-Centered Care -- methods.
- Physician-Patient Relations.
- Quality Assurance, Health Care -- methods.
- HEALTH & FITNESS -- Holism.
- HEALTH & FITNESS -- Reference.
- MEDICAL -- Alternative Medicine.
- MEDICAL -- Atlases.
- MEDICAL -- Essays.
- MEDICAL -- Family & General Practice.
- MEDICAL -- Holistic Medicine.
- MEDICAL -- Osteopathy.
- Patient-Centered Care -- economics.