Find a copy in the library
Finding libraries that hold this item...
|All Authors / Contributors:||
|ISBN:||9781843344766 1843344769 1843344750 9781843344759|
|Contents:||Market research and evidence-based practice - reinterpreting market research; the need for evidence in contemporary library service management; customer consultation: are they always right; consulting the non-customer: broadening service horizons; learning from other sectors; evaluation versus primary research; Talking to your customers - introduction to qualitative research methods; the value of the focus group; planning and designing your focus group; conducting your focus group; talking one-to-one: the research interview; working with your qualitative data; Look and learn: using observational research methods - principles of participant observation; using objective observation guidelines; working with your observational data; the sensitive mystery shopper; Talking to your staff - appreciating staff experience and wisdom; training your in-house researchers; being an inclusive organization; the relationship between staff morale and customer service; Putting evidence in to practice - making your research evidence count; promoting all your good work: best practice solutions; consolidating the relationship between research and practice; developing a research network.|
WorldCat User Reviews (1)
Parajumpers Lang Bear-W Brown
Parajumpers Lang Bear-W Brown Kjøp Shox Sko Norge Butikk,<a href="http://www.salgskonorway.com/nike-shox-nz-c-8.html">Nike Shox Sko</a>,<a href="http://www.salgskonorway.com/nike-free-30-c-15.html">Nike...
- Was this review helpful to you?