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Quality : a critical introduction

Author: John Beckford
Publisher: New York, NY : Routledge, 2010.
Edition/Format:   Book : English : 3rd edView all editions and formats
Database:WorldCat
Summary:
This text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th century management thinking. The text is intended primarily for students, but could also be of use to practising managers.
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Genre/Form: Case studies
Einführung
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: John Beckford
ISBN: 9780415996341 0415996341 9780415996358 041599635X 9780203027790 0203027795 9780203885710 0203885716
OCLC Number: 317573578
Description: xxii, 328 p. : ill. ; 25 cm.
Contents: List of Figures and Illustrations List of Vignettes Preface to Third Edition Acknowledgements Preface to Second Edition Preface to First Edition Part One: Introducing Quality User Guide 1 The Quality Imperative 2 Quality: A Strategic Decision? 3 Barriers to Quality 4 The Emergence of Management Part Two: The Quality Gurus User Guide 5 Philip B. Crosby 6 W. Edwards Deming 7 Armand V. Feigenbaum 8 Kaoru Ishikawa 9 Joseph M. Juran 10 John S. Oakland 11 Taiichi Ohno 12 Shigeo Shingo 13 Genichi Taguchi Part Three: Contemporary Thinking User Guide 14 Contingency Theory 15 Organisations as Systems 16 Organisational Cybernetics 17 Soft Systems Thinking 18 Critical Systems Thinking 19 Business Process Re-engineering 20 Organisational Learning 21 Systemic Quality Management Part Four: Methods, Tools & Techniques User Guide 22 SB Foods: A Quality Problem? 23 First Intervention 24 Second Intervention 25 Final Intervention Afterword Glossary of Terms and Abbreviations Further Reading References Index
Responsibility: John L.W. Beckford.
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Abstract:

Presents contemporary developments in quality thinking, including Integrated Management Systems, Lean Manufacturing and SMART thinking, as well as real-world examples in applying quality methods.  Read more...

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