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Quality and the academic library : reviewing, assessing and enhancing service provision

Author: P J Atkinson
Publisher: Cambridge, MA : Chandos Publishing, [2016] ©2016
Series: Chandos information professional series.
Edition/Format:   Print book : EnglishView all editions and formats
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Additional Physical Format: ebook version :
Document Type: Book
All Authors / Contributors: P J Atkinson
ISBN: 9780128021057 0128021055
OCLC Number: 926743094
Description: xxi, 313 pages : illustrations ; 23 cm.
Contents: Machine generated contents note: 1. Introduction --
Endnote / Jeremy Atkinson --
References / Jeremy Atkinson --
2. Quality, Universities and Their Libraries: An Overview / Jeremy Atkinson --
Case Studies / Jeremy Atkinson --
Endnotes / Jeremy Atkinson --
References / Jeremy Atkinson --
3. The Institutional HE Quality Perspective / Jeremy Atkinson --
Internal Measures / Ann Holmes / Fiona Parsons --
Surveys / Ann Holmes / Fiona Parsons --
Other Mechanisms / Ann Holmes / Fiona Parsons --
Quality Assurance Agency / Ann Holmes / Fiona Parsons --
Impact / Ann Holmes / Fiona Parsons --
Endnotes / Ann Holmes / Fiona Parsons --
References / Ann Holmes / Fiona Parsons --
4. Academic Libraries and Quality Reviews Within the United Kingdom / Ann Holmes / Fiona Parsons --
Principles / Gemma Long / Danny Saunders --
Reviewing Higher Education / Gemma Long / Danny Saunders --
The Quality Code / Gemma Long / Danny Saunders --
^ Perceptions from the Academic Library Community / Gemma Long / Danny Saunders --
Evidence of Good Practice and Recommendations for Improvement / Danny Saunders / Gemma Long --
Conclusions / Gemma Long / Danny Saunders --
Endnotes / Gemma Long / Danny Saunders --
References / Gemma Long / Danny Saunders --
5. Self and Peer Assessment at Maynooth University Library / Gemma Long / Danny Saunders --
Context / Helen Fallon / Jon Purcell --
Elements in the Quality Review process / Helen Fallon / Jon Purcell --
Peer Review Report and Quality Improvement Plan 2010 / Helen Fallon / Jon Purcell --
Outcomes / Helen Fallon / Jon Purcell --
Conclusion / Helen Fallon / Jon Purcell --
Endnote / Helen Fallon / Jon Purcell --
6. Reviews of Library Services: An Overview / Helen Fallon / Jon Purcell --
Reviews of the Overall Service / Jeremy Atkinson --
References / Jeremy Atkinson --
7. Review of the Cardiff University Health Library Service / Jeremy Atkinson --
^ Rationale / Janet Peters / Meg Gorman / Eryl Smith --
Aims and Objectives / Janet Peters / Meg Gorman / Eryl Smith --
Methods / Janet Peters / Meg Gorman / Eryl Smith --
Outcomes / Janet Peters / Meg Gorman / Eryl Smith --
How the Report Was Used / Janet Peters / Meg Gorman / Eryl Smith --
Impact / Janet Peters / Meg Gorman / Eryl Smith --
Conclusions / Janet Peters / Meg Gorman / Eryl Smith --
Endnotes / Janet Peters / Meg Gorman / Eryl Smith --
References / Janet Peters / Meg Gorman / Eryl Smith --
8. Review of Learning Resources, Regent's College London (Now Regent's University London) / Janet Peters / Meg Gorman / Eryl Smith --
Introduction, Rationale and Context / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper --
Methodology / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper --
Outcomes / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper --
Use of the Review / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper --
Impact / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper --
^ Conclusions / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper --
9. Academic Libraries and Student Support: An Overview / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper --
Background / Jeremy Atkinson --
Standards, Monitoring and Evaluation / Jeremy Atkinson --
Student Lifecycle / Jeremy Atkinson --
New and Innovative Services / Jeremy Atkinson --
Student Engagement and Patron-Driven Acquisition / Jeremy Atkinson --
Removing Barriers and Reaching Out / Jeremy Atkinson --
Case Studies and Further Reading / Jeremy Atkinson --
Endnotes / Jeremy Atkinson --
References / Jeremy Atkinson --
10. The National Student Survey: The University of Sheffield Library / Jeremy Atkinson --
Introduction / Martin Lewis / Alison Little --
A Brief History of Surveys at Sheffield / Martin Lewis / Alison Little --
The Library Response / Martin Lewis / Alison Little --
Next Steps / Alison Little / Martin Lewis --
The NSS and the Developing Quality Management Agenda / Alison Little / Martin Lewis --
^ Lessons for the Future / Martin Lewis / Alison Little --
References / Martin Lewis / Alison Little --
11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects / Martin Lewis / Alison Little --
Introduction / Kate Kelly / Jakob Trischler --
User Involvement in Service Design Processes / Jakob Trischler / Kate Kelly --
Methodology / Jakob Trischler / Kate Kelly --
The Recruitment of Lead Users / Kate Kelly / Jakob Trischler --
The Codesign Process / Jakob Trischler / Kate Kelly --
The Effect of User Involvement / Jakob Trischler / Kate Kelly --
The Implications of Codesign for Service Implementation and Operation / Kate Kelly / Jakob Trischler --
Discussion / Jakob Trischler / Kate Kelly --
Conclusion and Limitations / Kate Kelly / Jakob Trischler --
References / Jakob Trischler / Kate Kelly --
^ 12. The Development and Review of Library Customer Service Quality at Loughborough University Library / Jakob Trischler / Kate Kelly --
Background and the Retail Approach / Matt Cunningham --
Recruitment / Matt Cunningham --
Library Values / Matt Cunningham --
Development of Staff Skills Through Training / Matt Cunningham --
Investors in People (IIP) and Customer Service Excellence (CSE) / Matt Cunningham --
External and Internal Validation / Matt Cunningham --
The Benefits and Challenges of Our Plan / Matt Cunningham --
The Future / Matt Cunningham --
References / Matt Cunningham --
13. Academic Libraries and Research Support: An Overview / Matt Cunningham --
The Traditional Role: Library Collections and Support in Finding Information / Jeremy Atkinson --
A Changing Role for Libraries in Research Support? / Jeremy Atkinson --
Case Studies and Further Reading / Jeremy Atkinson --
References / Jeremy Atkinson --
14. Libraries and the Support of University Research / Jeremy Atkinson --
^ Introduction: Universities and Research / Michael Jubb --
Libraries and the Support of Research / Michael Jubb --
Conclusion / Michael Jubb --
Endnotes / Michael Jubb --
References / Michael Jubb --
15. The Durham Difference: Supporting Research at Durham University / Michael Jubb --
Context / Simon Speight --
Background / Simon Speight --
What Is a 'Quality' Service? / Simon Speight --
Review of Services and Benchmarking / Simon Speight --
Staffing and Staff Skills / Simon Speight --
Benefits of the Changes / Simon Speight --
Issues / Simon Speight --
Conclusion / Simon Speight --
End notes / Simon Speight --
References / Simon Speight --
16. Research Support Services in South African Academic Libraries / Simon Speight --
Introduction / Reggie Raju / Jaya Raju / Glynnis Johnson --
New Research Support Services / Reggie Raju / Jaya Raju / Glynnis Johnson --
OA Services / Jaya Raju / Reggie Raju / Glynnis Johnson --
^ Institutional Repositories / Reggie Raju / Jaya Raju / Glynnis Johnson --
Gold OA / Jaya Raju / Reggie Raju / Glynnis Johnson --
Bibliometrics / Reggie Raju / Jaya Raju / Glynnis Johnson --
RDM Services / Reggie Raju / Jaya Raju / Glynnis Johnson --
Research Landscape Analysis Service / Jaya Raju / Reggie Raju / Glynnis Johnson --
Research Week / Reggie Raju / Jaya Raju / Glynnis Johnson --
Skills Development and Offerings by LIS Schools / Reggie Raju / Jaya Raju / Glynnis Johnson --
Conclusion / Reggie Raju / Jaya Raju / Glynnis Johnson --
End notes / Reggie Raju / Jaya Raju / Glynnis Johnson.
Series Title: Chandos information professional series.
Responsibility: edited by Jeremy Atkinson, Jeremy Atkinson Consulting, Cardiff, Wales, United Kingdom.

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