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| 材料类型： | 互联网资源 |
|---|---|
| 文件类型： | 书, 互联网资源 |
| 所有的著者/提供者： |
Julian North; Robert A Blackburn; James Curran |
| ISBN: | 0415146089 9780415146081 |
| OCLC号码： | 38941097 |
| 描述： | xii, 234 p. ; 23 cm. |
| 内容： | 1 Small firms and quality management 1 -- Management skills and the small firm 2 -- Small firms' management and quality 3 -- Formal quality standard -- BS 5750 3 -- BS 5750 and small firms 5 -- Quality management strategies and the modern business 7 -- Small firms and implementing BS 5750 9 -- The problems small firms face in implementing and maintaining BS 5750 17 -- 2 Quality: definitions and conceptualisations 23 -- Exploring notions of quality 24 -- An alternative approach to quality 28 -- Quality is dynamic, changing and unstable 31 -- How do small firms deliver goods and services to agreed quality standards? 32 -- Simple informal strategies 33 -- Complex informal strategies 36 -- Second party controlled strategies 38 -- Third party controlled methods 39 -- Total quality management as a quality strategy 40 -- 3 Researching quality in small firms: the methodological issues 44 -- The research design 47 -- 4 Small firms and quality: a quantitative approach 55 -- Small firm owners' awareness of quality standards 57 -- Sources of initial information on BS 5750 58 -- Small firms' methods of controlling quality 62 -- Quality management strategies and size of firm 64 -- Economic sector and quality management strategies 67 -- 5 Small firms and quality: owner-managers' strategies 83 -- Small firm owner-managers' experiences of quality and quality standards 84 -- Changes in the importance of quality 87 -- Small firms and informal methods 89 -- Proactive quality practices 90 -- Reactive quality practices 98 -- Complex informal methods of quality control 99 -- Why are informal methods considered more appropriate? 103 -- Small firms which are considering or intending to adopt formal methods 108 -- 6 Small firms and formal methods of quality control 113 -- Second party approaches 114 -- Third party approaches 116 -- Motivations for implementing formal methods 117 -- The implementation process and implementation experiences 124 -- Registration and post-registration experiences 137 -- Outcomes -- formal methods of quality control in practice 139 -- The relationship between BS 5750 and quality in practice 145 -- 7 A theorisation of quality management strategies in small firms 151 -- Notions of quality and their application 153 -- Quality management strategies in small firms 154 -- The influence of sector 157 -- Logics of quality management 161 -- Quality management outcomes 164 -- Policy implications 168. |
| 丛书名： | Routledge studies in small business, v. 3. |
| 责任： | Julian North, Robert A. Blackburn, and James Curran. |
| 更多信息： |
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