skip to content
Quality in public services : managers' choices Preview this item
ClosePreview this item
Checking...

Quality in public services : managers' choices

Author: Lucy Gaster
Publisher: Buckingham [England] ; Philadelphia : Open University Press, 1995.
Series: Public policy and management.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
This book closes the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. It offers a mixture of conceptual clarification and practical awareness of the environment in which public service managers have to work. This is no 'missionary' or 'how to' book that peddles instant solutions. Instead, a variety of approaches to
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Lucy Gaster
ISBN: 0335193498 9780335193493 0335191606 9780335191604
OCLC Number: 30738555
Description: ix, 149 pages : illustrations ; 24 cm.
Contents: 1. Introduction --
2. Whose quality? --
3. What quality? --
4. Principles of implementation --
5. The practice of implementation --
6. Quality standards --
7. Measuring, monitoring, evaluating --
8. Choices for quality.
Series Title: Public policy and management.
Responsibility: Lucy Gaster.

Abstract:

This book closes the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. It offers a mixture of conceptual clarification and practical awareness of the environment in which public service managers have to work. This is no 'missionary' or 'how to' book that peddles instant solutions. Instead, a variety of approaches to quality definition, implementation and measurement are critically examined. Lessons and experience from practice and research in the public and private sectors give a solid background for readers to develop their own views.

Lucy Gaster disentangles the important aspects of quality, challenges assumptions, and shows that there are no simple solutions. At the same time she provides a framework to enable public service managers to develop and integrate ideas about quality in ways which are relevant to their own day-to-day practice. This framework shows that real choices are available to managers. Values and participation, combined with a real commitment to the ideal of 'public service', are at the heart of the approach adopted in this book. It will appeal to all those wanting a more objective and informed approach to providing quality services.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/30738555> # Quality in public services : managers' choices
    a schema:CreativeWork, schema:Book ;
   library:oclcnum "30738555" ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/808563385#Place/philadelphia> ; # Philadelphia
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/808563385#Place/buckingham_england> ; # Buckingham England
   schema:about <http://experiment.worldcat.org/entity/work/data/808563385#Topic/administration_publique_grande_bretagne> ; # Administration publique--Grande-Bretagne
   schema:about <http://dewey.info/class/363.068/e20/> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/808563385#Topic/administration_locale_grande_bretagne> ; # Administration locale--Grande-Bretagne
   schema:about <http://experiment.worldcat.org/entity/work/data/808563385#Topic/verwaltung> ; # Verwaltung
   schema:about <http://experiment.worldcat.org/entity/work/data/808563385#Thing/local_government> ; # Local government
   schema:about <http://id.worldcat.org/fast/1081976> ; # Public administration
   schema:about <http://experiment.worldcat.org/entity/work/data/808563385#Topic/municipal_services_great_britain_management> ; # Municipal services--Great Britain--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/808563385#Topic/openbare_dienstverlening> ; # Openbare dienstverlening
   schema:about <http://id.worldcat.org/fast/1029461> ; # Municipal services--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/808563385#Topic/kwaliteitszorg> ; # Kwaliteitszorg
   schema:about <http://experiment.worldcat.org/entity/work/data/808563385#Topic/management> ; # Management
   schema:about <http://experiment.worldcat.org/entity/work/data/808563385#Thing/great_britain> ; # Great Britain
   schema:about <http://id.loc.gov/authorities/subjects/sh2010108820> ; # Public administration--Great Britain
   schema:about <http://experiment.worldcat.org/entity/work/data/808563385#Topic/qualitatsmanagement> ; # Qualitätsmanagement
   schema:about <http://id.worldcat.org/fast/1204623> ; # Great Britain.
   schema:bookFormat bgn:PrintBook ;
   schema:creator <http://viaf.org/viaf/70621578> ; # Lucy Gaster
   schema:datePublished "1995" ;
   schema:description "1. Introduction -- 2. Whose quality? -- 3. What quality? -- 4. Principles of implementation -- 5. The practice of implementation -- 6. Quality standards -- 7. Measuring, monitoring, evaluating -- 8. Choices for quality."@en ;
   schema:description "This book closes the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. It offers a mixture of conceptual clarification and practical awareness of the environment in which public service managers have to work. This is no 'missionary' or 'how to' book that peddles instant solutions. Instead, a variety of approaches to quality definition, implementation and measurement are critically examined. Lessons and experience from practice and research in the public and private sectors give a solid background for readers to develop their own views."@en ;
   schema:description "Lucy Gaster disentangles the important aspects of quality, challenges assumptions, and shows that there are no simple solutions. At the same time she provides a framework to enable public service managers to develop and integrate ideas about quality in ways which are relevant to their own day-to-day practice. This framework shows that real choices are available to managers. Values and participation, combined with a real commitment to the ideal of 'public service', are at the heart of the approach adopted in this book. It will appeal to all those wanting a more objective and informed approach to providing quality services."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/808563385> ;
   schema:inLanguage "en" ;
   schema:isPartOf <http://experiment.worldcat.org/entity/work/data/808563385#Series/public_policy_and_management> ; # Public policy and management.
   schema:name "Quality in public services : managers' choices"@en ;
   schema:productID "30738555" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/30738555#PublicationEvent/buckingham_england_philadelphia_open_university_press_1995> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/808563385#Agent/open_university_press> ; # Open University Press
   schema:url <http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=006762832&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA> ;
   schema:workExample <http://worldcat.org/isbn/9780335193493> ;
   schema:workExample <http://worldcat.org/isbn/9780335191604> ;
   umbel:isLike <http://bnb.data.bl.uk/id/resource/GB9509465> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/30738555> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/808563385#Agent/open_university_press> # Open University Press
    a bgn:Agent ;
   schema:name "Open University Press" ;
    .

<http://experiment.worldcat.org/entity/work/data/808563385#Place/buckingham_england> # Buckingham England
    a schema:Place ;
   schema:name "Buckingham England" ;
    .

<http://experiment.worldcat.org/entity/work/data/808563385#Series/public_policy_and_management> # Public policy and management.
    a bgn:PublicationSeries ;
   schema:hasPart <http://www.worldcat.org/oclc/30738555> ; # Quality in public services : managers' choices
   schema:name "Public policy and management." ;
   schema:name "Public policy and management" ;
    .

<http://experiment.worldcat.org/entity/work/data/808563385#Thing/local_government> # Local government
    a schema:Thing ;
   schema:name "Local government" ;
    .

<http://experiment.worldcat.org/entity/work/data/808563385#Topic/administration_locale_grande_bretagne> # Administration locale--Grande-Bretagne
    a schema:Intangible ;
   schema:name "Administration locale--Grande-Bretagne"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/808563385#Topic/administration_publique_grande_bretagne> # Administration publique--Grande-Bretagne
    a schema:Intangible ;
   schema:name "Administration publique--Grande-Bretagne"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/808563385#Topic/municipal_services_great_britain_management> # Municipal services--Great Britain--Management
    a schema:Intangible ;
   schema:hasPart <http://id.loc.gov/authorities/subjects/sh85088492> ;
   schema:name "Municipal services--Great Britain--Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/808563385#Topic/openbare_dienstverlening> # Openbare dienstverlening
    a schema:Intangible ;
   schema:name "Openbare dienstverlening"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/808563385#Topic/qualitatsmanagement> # Qualitätsmanagement
    a schema:Intangible ;
   schema:name "Qualitätsmanagement"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2010108820> # Public administration--Great Britain
    a schema:Intangible ;
   schema:name "Public administration--Great Britain"@en ;
    .

<http://id.worldcat.org/fast/1029461> # Municipal services--Management
    a schema:Intangible ;
   schema:name "Municipal services--Management"@en ;
    .

<http://id.worldcat.org/fast/1081976> # Public administration
    a schema:Intangible ;
   schema:name "Public administration"@en ;
    .

<http://id.worldcat.org/fast/1204623> # Great Britain.
    a schema:Place ;
   schema:name "Great Britain." ;
    .

<http://viaf.org/viaf/70621578> # Lucy Gaster
    a schema:Person ;
   schema:birthDate "1940" ;
   schema:familyName "Gaster" ;
   schema:givenName "Lucy" ;
   schema:name "Lucy Gaster" ;
    .

<http://worldcat.org/isbn/9780335191604>
    a schema:ProductModel ;
   schema:isbn "0335191606" ;
   schema:isbn "9780335191604" ;
    .

<http://worldcat.org/isbn/9780335193493>
    a schema:ProductModel ;
   schema:isbn "0335193498" ;
   schema:isbn "9780335193493" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.