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Quality is free : the art of making quality certain

Author: Philip B Crosby
Publisher: New York : McGraw-Hill, ©1979.
Edition/Format:   Book : EnglishView all editions and formats
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Additional Physical Format: Online version:
Crosby, Philip B.
Quality is free.
New York : McGraw-Hill, ©1979
(OCoLC)622694091
Document Type: Book
All Authors / Contributors: Philip B Crosby
ISBN: 0070145121 9780070145122
OCLC Number: 3843884
Notes: Includes index.
Description: ix, 309 pages ; 21 cm
Contents: Making quality certain --
Quality may not be what you think it is --
The quality management maturity grid --
Management understanding and attitude --
Quality organizational status --
Handling problems --
Cost of quality --
Quality improvement program --
Management style --
History of the project --
The program --
Instructor's guide for HPA --
Make certain.
Responsibility: Philip B. Crosby.

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