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Quality management : a new era

Author: Jimmy S F Chan; Reggie Kwan; Eric Wong
Publisher: Singapore : World Scientific, ©2005.
Edition/Format:   Print book : Conference publication : EnglishView all editions and formats
Summary:

Covers the theories and practices in Quality Management and Six Sigma. The refereed papers which comprise the book are selected from the First International Conference on Quality Management and Six  Read more...

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Genre/Form: Conference papers and proceedings
Congresses
Congrès
Material Type: Conference publication, Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Jimmy S F Chan; Reggie Kwan; Eric Wong
ISBN: 9812562893 9789812562890
OCLC Number: 61854509
Notes: "The refereed papers which comprise the book are selected from the First International Conference on Quality Management and Six Sigma"--Page 4 of cover.
"Hong Kong, 14-15 January 2005."
Description: viii, 204 pages : illustrations ; 23 cm
Contents: Machine derived contents note: PART ONE Six Sigma Overview 1 --
1. Six Sigma in the New Era of Quality Management 3 --
T Bendell --
2. Using Statistical Software to Accelerate Six Sigma 16 --
J. Atlas --
PART TWO Strategies and Models 27 --
3. Organizational Excellence Strategies and Key Performance Results 29 --
L. Boulter --
4. A Roadmap to Good Manufacturing Practice 38 --
J.S.E Chan, Y YM. Chow and WC.E Cheung --
5. Strategic Revitalization of Student Counseling through Six Sigma 51 --
R. Kwan, J.S.E Chan, A. K. Lui and P. Tsang --
PART THREE SMEs 63 --
6. A Six Sigma Implementation Plan for SMEs 65 --
E.TT Wong and L.TS. Fok --
7. Integrated Management System Facilitates Quality Improvement 80 --
in Small and Medium Sized Enterprises --
W.C.E Cheung, J.S.E Chan and Y.YM. Chow --
8. Strategic Implementation of Six Sigma through Readiness Assessment 91 --
in Chinese Entreprise: Case Studies --
C.O. Chan and H. Sun --
PART FOUR Supply Chain 101 --
9. A Self-Assessment Model on Supply Chain Management: Analytic 103 --
Hierarchy Process (AHP) Approach --
J.P.F Leung and K.S. Chin --
10. A Six Sigma Based Benchmarking Framework for Maintenance 113 --
Logistic Provider --
K.L. Choy, VW.S. Teung, E.TT Wong and H.K.H. Chow --
11. Organizational Learning through International Sub-contracting 125 --
with Multinational Integrators --
X. Chen and K.S. Chen --
PART FIVE Software Quality 141 --
12. Quality Management in Software Engineering 143 --
O.T.S. Au --
13. Applying Six Sigma to Software Quality Management 161 --
W Wang and PT. Tse --
14. Software maintenance Quality Management Policy Model 166 --
C.C. Leung and S.L. Chung --
PART SIX Performance Evaluation and Maintenance 177 --
15. Damage Mechanics and Fracture Mechanics in Maintenance 179 --
Engineering --
C. Y Tang, C.P Tsui, K.C. Chan and E. WM. Lee --
16. An Innovative Aviation Customer-Supplier Relationship Model 194 --
E.TT7 Wong, K.S. Fung, J. Lee and L. Kerr.
Responsibility: Jimmy Chan, Reggie Kwan, Eric Wong.
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