skip to content
Quality management for information and library managers Preview this item
ClosePreview this item
Checking...

Quality management for information and library managers

Author: Peter Brophy; Kate Coulling; Aslib.
Publisher: Aldershot, Hampshire, England ; Brookfield, Vt. : Aslib Gower, ©1996.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
This book introduces the concepts of quality management to information and library managers and those in related service industries and suggests how the strengths of the quality movement can be harnesses by those working in the sector.
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy online

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Additional Physical Format: Online version:
Brophy, Peter, 1950-
Quality management for information and library managers.
Aldershot, Hampshire, England ; Brookfield, Vt. : Aslib Gower, ©1996
(OCoLC)604386663
Online version:
Brophy, Peter, 1950-
Quality management for information and library managers.
Aldershot, Hampshire, England ; Brookfield, Vt. : Aslib Gower, ©1996
(OCoLC)607779244
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Peter Brophy; Kate Coulling; Aslib.
ISBN: 0566077256 9780566077258
OCLC Number: 32858763
Description: ix, 196 pages : illustrations ; 24 cm
Contents: 1. Why does quality matter? --
2. The quality gurus --
3. The International Quality Assurance Standard ISO 9000 --
4. The customer perspective --
5. The quality awards --
6. The Citizen's Charter: a government approach to quality management --
7. Total quality management --
8. Libraries and quality: recent research and applications --
9. Defining purpose: the mission of the library --
10. Comparing library and information services: statistics, standards and guidelines --
11. Effectiveness in library and information services --
12. Systematic performance measurement for libraries and information services --
13. Contracting out and charters for libraries --
14. Implementing quality management: from theory to action --
App. I Criteria for information science --
App. II Model mission statement for the pubic library service --
App. III A charter for public libraries.
Responsibility: Peter Brophy and Kate Coulling.

Abstract:

This text introduces the concepts of quality management to library and information managers. It explaines how total quality management can improve performance and effectiveness when applied to all  Read more...

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/32858763> # Quality management for information and library managers
    a schema:CreativeWork, schema:Book ;
   library:oclcnum "32858763" ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/118678414#Place/brookfield_vt> ; # Brookfield, Vt.
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/118678414#Place/aldershot_hampshire_england> ; # Aldershot, Hampshire, England
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/qualitatsmanagement> ; # Qualitätsmanagement
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/kwaliteitszorg> ; # Kwaliteitszorg
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/servicios_de_informacion_gran_bretana_administracion> ; # Servicios de información--Gran Bretaña--Administración
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/bibliothek> ; # Bibliothek
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/information_und_dokumentation> ; # Information und Dokumentation
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Place/grossbritannien> ; # Großbritannien.
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/library_administration> ; # Library Administration
   schema:about <http://dewey.info/class/025.10941/e20/> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/total_quality_management_great_britain> ; # Total quality management--Great Britain
   schema:about <http://id.worldcat.org/fast/972696> ; # Information services
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/bibliotheques_administration_grande_bretagne> ; # Bibliothèques--Administration--Grande-Bretagne
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/bibliotheekbeheer> ; # Bibliotheekbeheer
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/services_de_documentation_administration> ; # Services de documentation--Administration
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Thing/libraries> ; # Libraries
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/centre_de_documentation_qualite_totale_grande_bretagne> ; # centre de documentation--qualité totale--Grande-Bretagne
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/quality_control> ; # Quality Control
   schema:about <http://id.worldcat.org/fast/1153015> ; # Total quality management
   schema:about <http://id.worldcat.org/fast/997606> ; # Library administration
   schema:about <http://id.loc.gov/authorities/classification/Z678> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/bibliotheque_qualite_totale_grande_bretagne> ; # bibliothèque--qualité totale--Grande-Bretagne
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/administracion_de_la_calidad_total_gran_bretana> ; # Administración de la calidad total--Gran Bretaña
   schema:about <http://id.loc.gov/authorities/subjects/sh2009127199> ; # Information services--Great Britain
   schema:about <http://id.worldcat.org/fast/1204623> ; # Great Britain.
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/library_administration_great_britain> ; # Library administration--Great Britain
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Topic/wissenschaftliche_bibliothek> ; # Wissenschaftliche Bibliothek
   schema:about <http://experiment.worldcat.org/entity/work/data/118678414#Thing/great_britain> ; # Great Britain
   schema:bookFormat bgn:PrintBook ;
   schema:contributor <http://experiment.worldcat.org/entity/work/data/118678414#Person/coulling_kate> ; # Kate Coulling
   schema:contributor <http://viaf.org/viaf/156550250> ; # Aslib.
   schema:copyrightYear "1996" ;
   schema:creator <http://viaf.org/viaf/265063122> ; # Peter Brophy
   schema:datePublished "1996" ;
   schema:description "1. Why does quality matter? -- 2. The quality gurus -- 3. The International Quality Assurance Standard ISO 9000 -- 4. The customer perspective -- 5. The quality awards -- 6. The Citizen's Charter: a government approach to quality management -- 7. Total quality management -- 8. Libraries and quality: recent research and applications -- 9. Defining purpose: the mission of the library -- 10. Comparing library and information services: statistics, standards and guidelines -- 11. Effectiveness in library and information services -- 12. Systematic performance measurement for libraries and information services -- 13. Contracting out and charters for libraries -- 14. Implementing quality management: from theory to action -- App. I Criteria for information science -- App. II Model mission statement for the pubic library service -- App. III A charter for public libraries."@en ;
   schema:description "This book introduces the concepts of quality management to information and library managers and those in related service industries and suggests how the strengths of the quality movement can be harnesses by those working in the sector."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/118678414> ;
   schema:inLanguage "en" ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/607779244> ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/604386663> ;
   schema:name "Quality management for information and library managers"@en ;
   schema:productID "32858763" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/32858763#PublicationEvent/aldershot_hampshire_england_brookfield_vt_aslib_gower_1996> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/118678414#Agent/aslib_gower> ; # Aslib Gower
   schema:url <http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007234547&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA> ;
   schema:url <http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1376744&custom_att_2=simple_viewer> ;
   schema:url <http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007234547&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA> ;
   schema:workExample <http://worldcat.org/isbn/9780566077258> ;
   umbel:isLike <http://bnb.data.bl.uk/id/resource/GB9610583> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/32858763> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/118678414#Person/coulling_kate> # Kate Coulling
    a schema:Person ;
   schema:familyName "Coulling" ;
   schema:givenName "Kate" ;
   schema:name "Kate Coulling" ;
    .

<http://experiment.worldcat.org/entity/work/data/118678414#Place/aldershot_hampshire_england> # Aldershot, Hampshire, England
    a schema:Place ;
   schema:name "Aldershot, Hampshire, England" ;
    .

<http://experiment.worldcat.org/entity/work/data/118678414#Place/brookfield_vt> # Brookfield, Vt.
    a schema:Place ;
   schema:name "Brookfield, Vt." ;
    .

<http://experiment.worldcat.org/entity/work/data/118678414#Topic/administracion_de_la_calidad_total_gran_bretana> # Administración de la calidad total--Gran Bretaña
    a schema:Intangible ;
   schema:name "Administración de la calidad total--Gran Bretaña"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/118678414#Topic/bibliotheque_qualite_totale_grande_bretagne> # bibliothèque--qualité totale--Grande-Bretagne
    a schema:Intangible ;
   schema:name "bibliothèque--qualité totale--Grande-Bretagne"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/118678414#Topic/bibliotheques_administration_grande_bretagne> # Bibliothèques--Administration--Grande-Bretagne
    a schema:Intangible ;
   schema:name "Bibliothèques--Administration--Grande-Bretagne"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/118678414#Topic/centre_de_documentation_qualite_totale_grande_bretagne> # centre de documentation--qualité totale--Grande-Bretagne
    a schema:Intangible ;
   schema:name "centre de documentation--qualité totale--Grande-Bretagne"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/118678414#Topic/information_und_dokumentation> # Information und Dokumentation
    a schema:Intangible ;
   schema:name "Information und Dokumentation"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/118678414#Topic/library_administration> # Library Administration
    a schema:Intangible ;
   schema:name "Library Administration"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/118678414#Topic/qualitatsmanagement> # Qualitätsmanagement
    a schema:Intangible ;
   schema:name "Qualitätsmanagement"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/118678414#Topic/services_de_documentation_administration> # Services de documentation--Administration
    a schema:Intangible ;
   schema:name "Services de documentation--Administration"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/118678414#Topic/servicios_de_informacion_gran_bretana_administracion> # Servicios de información--Gran Bretaña--Administración
    a schema:Intangible ;
   schema:name "Servicios de información--Gran Bretaña--Administración"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/118678414#Topic/wissenschaftliche_bibliothek> # Wissenschaftliche Bibliothek
    a schema:Intangible ;
   schema:name "Wissenschaftliche Bibliothek"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2009127199> # Information services--Great Britain
    a schema:Intangible ;
   schema:name "Information services--Great Britain"@en ;
    .

<http://id.worldcat.org/fast/1153015> # Total quality management
    a schema:Intangible ;
   schema:name "Total quality management"@en ;
    .

<http://id.worldcat.org/fast/1204623> # Great Britain.
    a schema:Place ;
   schema:name "Great Britain." ;
    .

<http://id.worldcat.org/fast/972696> # Information services
    a schema:Intangible ;
   schema:name "Information services"@en ;
    .

<http://id.worldcat.org/fast/997606> # Library administration
    a schema:Intangible ;
   schema:name "Library administration"@en ;
    .

<http://viaf.org/viaf/156550250> # Aslib.
    a schema:Organization ;
   schema:name "Aslib." ;
    .

<http://viaf.org/viaf/265063122> # Peter Brophy
    a schema:Person ;
   schema:birthDate "1950" ;
   schema:familyName "Brophy" ;
   schema:givenName "Peter" ;
   schema:name "Peter Brophy" ;
    .

<http://worldcat.org/isbn/9780566077258>
    a schema:ProductModel ;
   schema:isbn "0566077256" ;
   schema:isbn "9780566077258" ;
    .

<http://www.worldcat.org/oclc/604386663>
    a schema:CreativeWork ;
   rdfs:label "Quality management for information and library managers." ;
   schema:description "Online version:" ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/32858763> ; # Quality management for information and library managers
    .

<http://www.worldcat.org/oclc/607779244>
    a schema:CreativeWork ;
   rdfs:label "Quality management for information and library managers." ;
   schema:description "Online version:" ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/32858763> ; # Quality management for information and library managers
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.