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Quality management : introduction to total quality management for production, processing, and services

Author: David L Goetsch; Stanley Davis
Publisher: Upper Saddle River, NJ : Pearson Prentice Hall, ©2006.
Edition/Format:   Print book : English : 5th edView all editions and formats
Summary:
An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: David L Goetsch; Stanley Davis
ISBN: 0131189298 9780131189294 0131971344 9780131971349
OCLC Number: 58431651
Notes: An instructor's resource manual and a set of transparency masters are available to supplement the text.
Revised edition of: Introduction to total quality / David L. Goetsch, Stanley B. Davis.
Description: xviii, 814 pages : illustrations ; 25 cm
Contents: pt. 1. Philosophy and concepts. The total quality approach to quality management ; Quality and global competiveness ; Strategic management : planning and execution for competitive advantage ; Quality management, ethics, and corporate social responsibility ; Partnering and strategic alliances ; Quality culture : changing hearts, minds, and attitudes ; Customer satisfaction, retention, and loyalty ; Employee empowerment ; Leadership and change ; Team building and teamwork ; Effective communication ; Education and training ; Overcoming politics, negativity, and conflict in the workplace ; ISO 9000 and total quality : the relationship --
pt. 2. Tools and techniques. Overview of total quality tools ; Problem solving and decision making ; Quality function deployment (QFD) ; Optimizing and controlling processes through statistical process control (SPC) ; Continual improvement ; Benchmarking ; Just-in-time manufactuirng (JIT) ; Implementing total quality management.
Responsibility: David L. Goetsch, Stanley B. Davis.

Abstract:

Intended for courses in Total Quality Management, Quality Engineering, and Process Improvement. This work helps readers learn how businesses can achieve consistent peak performance, continual  Read more...

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