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Quality of service in telecommunications

Author: A P Oodan; K E Ward; A W Mullee
Publisher: London : Institution of Electrical Engineers, ©1997.
Series: IEE telecommunications series, 39.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Offers a comprehensive and authoritative guide to the current and future key issues of service in telecommunications. Focusing on the customer perspective, it includes a methodology for the management of the quality of telecommunications services, resolves the confusion between network performance and quality of service, and deals with the importance of service surround.
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Additional Physical Format: Online version:
Oodan, A.P. (Antony P.).
Quality of service in telecommunications.
London : Institution of Electrical Engineers, ©1997
(OCoLC)714762127
Document Type: Book
All Authors / Contributors: A P Oodan; K E Ward; A W Mullee
ISBN: 0852969198 9780852969199
OCLC Number: 38227396
Description: xxiii, 375 pages : illustrations ; 24 cm.
Contents: Key issues of quality of service; review of major studies; a framework for quality of service management; customers' quality of service requirements; quality of service offered; quality of service delivered; customer's perception of quality of service; service surround and service management; network-performance engineering; network integrity; economics of quality of service; role of standards; role of user groups; role of regulation; comparisons of quality of service; practical management of quality of service; quality of service: the future; standardising the framework.
Series Title: IEE telecommunications series, 39.
Responsibility: A.P. Oodan, K.E. Ward and A.W. Mullee.

Abstract:

Quality of service has become a vital issue for both telecommunications users and providers. This text covers both theoretical and practical aspects of the subject, plus managerial, marketing and  Read more...

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