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Quality planning and analysis : from product development through use

Author: Frank M Gryna; J M Juran
Publisher: Boston : McGraw-Hill, ©2001.
Series: McGraw-Hill series in industrial engineering and management science.
Edition/Format:   Print book : English : 4th edView all editions and formats
Database:WorldCat
Summary:
"This book on quality provides comprehensive coverage of current developments in the field, while continuing to draw on the pioneering concepts proposed by J.M. Juran, coauthor of the first 2 editions. It has been translated into six foreign languages." "Quality Planning and Analysis: From Product Development through Use, Fourth Edition provides a systems view of quality by integrating the managerial, statistical,  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Frank M Gryna; J M Juran
ISBN: 0070393680 9780070393684 0071181660 9780071181662
OCLC Number: 44462025
Notes: Earlier ed. by J.M. Juran.
Description: xxii, 730 pages : illustrations ; 24 cm.
Contents: Basic Concepts --
Companywide Assessment of Quality --
Quality Improvement and Cost Reduction --
Operational Quality Planning and Sales Income --
Quality Control --
Process Management --
Strategic Quality Management --
Organization for Quality --
Developing a Quality Culture --
Basic Concepts of Statistics and Probability --
Statistical Tools for Analyzing Data --
Understanding Customer Needs --
Designing for Quality --
Designing for Quality-Statistical Tools --
Supply Chain Management --
Operations-Manufacturing Sector --
Operations-Service Sector --
Statistical Process Control --
Inspection, Test, and Measurement --
Marketing, Field Performance, and Customer Service --
Administrative and Support Operations --
Quality Information Systems --
Quality Assurance; Quality Audit.
Series Title: McGraw-Hill series in industrial engineering and management science.
Responsibility: Frank M. Gryna.
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Abstract:

Focusing on learning about quality control principles and techniques, this book offers comprehensive coverage of several areas contributing to quality, including understanding customer needs, product  Read more...

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